1 / 18

Summary of ALARM Tickets and Service Issues in WLCG Over Last 12 Weeks

This report summarizes the support-related events, focusing on ALARM tickets reported in the last 12 weeks. A total of 18 real ALARM instances were noted, with discrepancies due to misclassification of a ticket as 'test' by GGUS developers. Several issues were reported by different collaborations including ATLAS, CMS, and LHCb. Automatic ticket closing procedures and bug fixes related to email notifications were also implemented. Details of specific issues affecting service performance are documented, highlighting the impact on data transfer and retrieval operations.

kenaz
Télécharger la présentation

Summary of ALARM Tickets and Service Issues in WLCG Over Last 12 Weeks

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. GGUS summary (12 weeks) 1

  2. Support-related events since last MB On slide 1 18 real ALARMs appear. However, there were 17 real ALARM tickets actually since the 2012/03/20 MB (12 weeks). The reason for the mismatch is a misclassification of a ‘test’ ticket by the GGUS developers. 12 submitted by ATLAS (of which GGUS:81429 turned out to be a false (not test) ALARM, hence not drilled here). 2 by CMS. 3 by LHCb. Ticket closing is now automatic after 10 working days as per EGI reporting requirements. (ticket closing in CERN SNOW is also automatic after only 3 working days). The GGUS monthly release took place on 2012/03/20 and 2012/04/25 and 2012/05/30. Bugs related to the Remedy upgrade, preventing email notifications and attachments from being delivered, were discovered and fixed thanks to the regular test ALARMs’ suite. Details Savannah:127010 Details follow… WLCG MB Report WLCG Service Report

  3. ATLAS ALARM-> INFN-T1 SRM can’t be contacted GGUS:80582 WLCG MB Report WLCG Service Report

  4. ATLAS ALARM-> Taiwan Transfers to CALIBDISK fail GGUS:80586 WLCG MB Report WLCG Service Report

  5. LHCb ALARM->Tape recall rate very low at GridKa GGUS:80589 WLCG MB Report WLCG Service Report

  6. ATLAS ALARM-> CERN-IN2P3 transfers not processed by FTS GGUS:80602 WLCG MB Report WLCG Service Report

  7. CMS ALARM-> CERN Storage mgnt system shows issues with file copying GGUS:80905 WLCG MB Report WLCG Service Report

  8. LHCb ALARM-> FZK fail to download files to WNs GGUS:81028 WLCG MB Report WLCG Service Report

  9. ATLAS ALARM-> IN2P3 transfer errors due to destination SRM AuTH GGUS:81286 WLCG MB Report WLCG Service Report

  10. ATLAS ALARM-> CERN Raw data retrieval problem from Castor GGUS:81352 WLCG MB Report WLCG Service Report

  11. ATLAS ALARM-> CERN Slow LSF response GGUS:81401 WLCG MB Report WLCG Service Report

  12. ATLAS ALARM-> CERN LSF downGGUS:81445 WLCG MB Report WLCG Service Report

  13. ATLAS ALARM-> CERN Can’t recall raw data from tapeGGUS:81512 WLCG MB Report WLCG Service Report

  14. ATLAS ALARM-> File transfer failures to SARAGGUS:81786 WLCG MB Report WLCG Service Report

  15. CMS ALARM-> CERN Problem with authenticated web sites GGUS:82237 WLCG MB Report WLCG Service Report

  16. LHCb ALARM-> CERN Files unavailable on the SRM GGUS:82166 WLCG MB Report WLCG Service Report

  17. ATLAS ALARM-> File transfer failures to SARAGGUS:82791 WLCG MB Report WLCG Service Report

  18. ATLAS ALARM-> GGUS web unavailable for users with CERN certificatesGGUS:82797 WLCG MB Report WLCG Service Report

More Related