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Automated Infrastructure for Efficient Corporate Services Management

Our mission is to provide an automated infrastructure for the Corporate Services Department, enhancing efficiency in Services and Supplies Management. The platform, upgraded since its initial launch in 1994, supports a range of operations such as Help Desk management, maintenance scheduling, and stock tracking. Key clients include Ferreira Optical Ltd., Clico, and Guardian Life. With features like back order tracking and numerous tailored reports, our system simplifies operations for admin staff, ensuring better management of tickets, work orders, and office equipment maintenance.

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Automated Infrastructure for Efficient Corporate Services Management

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Presentation Transcript

  1. An Overview

  2. The Mission To provide an automated infrastructure for the Corporate Services Department to enable efficient Services and Supplies Management

  3. Product History • Predecessor StockEase developed and deployed in 1994 • Upgraded to Windows in 1999 • Developed using Magic • Key Installations • Ferreira Optical Ltd • Clico • Colfire • Guardian Life • Tatil

  4. AdminTrak transformation in 2004 • Help Desk • Office Courier scheduling • Maintenance

  5. Why • Simple Operation for Admin Staff • No accounting jargon • Back Order Tracking • Numerous reports tailored for Internal Stock Management • Ticket and Work Order Management • Office Equipment maintenance scheduling • Courier, Drivers and maintenance scheduling

  6. Services Module

  7. Responsibilities – Corporate Services

  8. Centered around Contacts

  9. Tickets and Work Orders Work Order 1 - Plumber Ticket Call comes from Head Office indicating the toilet is not fully functional Work Order 2 - Mason Work Order 3 - Painter

  10. The Ticket

  11. A Work Order

  12. Maintain a JournalWork Order Notes…

  13. Ticket Listing Report

  14. Closing the Ticket and Work Order Job Complete

  15. Task Scheduling couriers, drivers, maintenance personnel a sophisticated to do list Activities can be easily reassigned to another user

  16. Defining Itemsa start to maintenance scheduling and booking

  17. Defining Itemsa start consumables application

  18. Setting up Automated Service Schedules

  19. Viewing and adjusting Service Schedules

  20. Supplies Module

  21. The Flow… Stock Ordered for Warehouse Stock Received Stock Requested Stock Distributed/Charged

  22. The Flow… Stock Ordered for Warehouse Stock Received Stock Requested Stock Distributed/Charged

  23. The Flow… Stock Ordered for Warehouse Stock Received Stock Requested Stock Distributed/Charged

  24. The Flow… Stock Ordered for Warehouse Stock Received Stock Requested Stock Distributed/Charged

  25. The Flow… Stock Ordered for Warehouse Stock Received Stock Requested Stock Distributed/Charged

  26. Stock Distributed/Charged Charge Date

  27. Why all these Steps? Stock Ordered Warehouse Stock Received Stock Requested Stock Distributed/Charged

  28. Why all these Steps? Stock Ordered Warehouse • Track and Match requested and delivered items for branches • Track Supplier Outstanding Items • Allocate Charges Stock Received Stock Requested Stock Distributed/Charged

  29. The technology behind…

  30. The Development Tool www.magic-software.com • Technology Independent • RAD-Rapid Application Development • Recipient of many international awards

  31. The End Ready to purchase or need more information? 2 Ana Street Woodbrook Republic of Trinidad & Tobago Phone(868)627-4161 www.totalinfosys.com sales@totalinfosys.com

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