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Conflict

Conflict. Disagreement about a goal or the way to reach a goal “A process that begins when one party perceives that another party has or is about to negatively affect something the first party cares about” Types of conflict Task Relationship Process. Conflict: Good or Bad.

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Conflict

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Presentation Transcript

  1. Conflict • Disagreement about a goal or the way to reach a goal • “A process that begins when one party perceives that another party has or is about to negatively affect something the first party cares about” • Types of conflict • Task • Relationship • Process

  2. Conflict: Good or Bad • Traditional view: all conflict is negative and should be avoided • Human relations view: Conflict is natural and inevitable • Interactionist view: Conflict is necessary to prevent group inertia and self-criticism

  3. Competing Collaborating Relationship Compromising Avoiding Accommodating Goals Handling Conflict

  4. Choosing A Style • Personal preferences • Importance of issue • Cost / time • Future relationship

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