Chapter 2 Careers in Hospitality

1. Chapter 2Careers in Hospitality

2. After Reading and Studying This Chapter, You Should Be Able to: • Know some of the possible career paths available in the hospitality industry • Establish career goals • Assess your own strengths and weaknesses • Describe some of the potential careers in the hospitality and tourism industry • Discuss aspects of professionalism • Write a resume • Prepare for an interview

3. What Is a Career Path? • Career progression available in each segment • Progression varies • Cross-training is critical • Advancement must be timely to match employee development • Career goals

4. Is the Hospitality Industry Right for You? • Based on quality of service • Personal qualities needed: • Honesty • Willingness to work hard • Team player • Willingness to work long hours • Ability to deal with stress • Good decision-making skills • Good communication skills • Dedicated to exceptional service • Desire to exceed guest expectations

5. What Do Recruiters Look for? • Service-orientation • Solid work experience • Involvement in on-campus and professional organizations • Positive outlook • Good GPA • Initiative

6. Self-assessment • Personal SWOT analysis • Pinpoint strengths to maximize • Pinpoint weaknesses to minimize • Pinpoint opportunities to use to your advantage • Pinpoint threats to neutralize • www.queendom.com

7. Professionalism and Etiquette • Companies expectations vary but must be met • Dress/attire • Etiquette is how we behave and make others feel comfortable • First impressions are critical • Table manners • Treat others with dignity and respect

8. Professional Organizations and Associations • Visit the following organization's websites for more information: • The International Council on Hospitality Education • National Restaurant Association • American Hotel and Lodging Association • International Special Events Society • Professional Convention Management Association • National Society of Minorities in Hospitality • Hotel Sales and Marketing International

9. Ethics • Set of moral principles and values that people use to make decisions about right and wrong • Basic common values • Integrity • Respect for human life • Self-control • Honesty • Courage • Golden rule • Reasonable person standard

10. Social Responsibility of Business • Issues include: • Truth in menu • Nutrition and obesity • Atkins diet • Recycling • Ronald McDonald House

11. Careers in Travel and Tourism • Air • Sea • Rail • Auto • Attractions

12. Careers in Restaurants • Restaurant industry employs over 12 million people • Management positions • Owner • President/Vice president • General manager • Restaurant manager • Bar manager • Kitchen manager

13. Figure 2-1A Career Path in the Restaurant Industry

14. Careers in Managed Services • $25 billion industry • Provider/client relationship • Foodservice operation is a support service, not the primary operation • Batch cooking is the norm • Managers have expanded responsibilities

15. Careers in Lodging • 3.5 million hotel rooms in North America • Management positions • Management trainee • General manager • Rooms manager • Director of Marketing and Sales • Director of Human Resources • Director of Finance • For more information about careers in lodging visit www.careers.hyatt.com

16. Careers in Club Management • Club Managers of America Association • Customer is paying for a membership that includes a variety of services from golf to fine dining • Availability of a career path is contingent on the employee and the opportunities • Positions • General manager • Banquet manager • Kitchen manager • Bar manager

17. Careers in Conventions and Expositions • Convention planners • Convention managers • Responsibilities include • Staffing • Sales • Registration • Marketing • Other

18. Careers in Meeting Planning, Event Management and Catering • Meeting Planning • Event planner • Meeting manager • Conference coordinator • Convention planning • Event Management • Weddings • Parties • Corporate events • Bar mitzvahs • Catering • entrepreneurial

19. Figure 2-10A Career Path as a Catering Manager

20. Careers in Recreation and Leisure • Organizing recreational activities • Aerobics • Arts and crafts • Little League baseball • Tennis • Various camps • State and local PRT

21. Careers in Amusement and Theme Parks • 350,000 workers employed • Designers and artists • Inspectors and repairers • Scientists • Human resource personnel • Public relations personnel • Food and beverage personnel

22. Figure 2-12A Career Path in the Theme Park Industry

23. Careers in Gaming • 11 states have commercial casino gambling • 29 states authorize Native American casino style gambling • Positions include • Dealer • Slot attendant • Marketing director • Casino surveillance • General manager

24. Careers in Allied Areas • Suppliers • Food and beverage • Furniture • Furnishing and equipment

25. Internships, Mentoring, and Shadowing • Internships • Supervised practical training • Mentoring • Someone assigned to show you the ropes • Shadowing • Gain familiarity with a particular job or jobs

26. Resumes • Good resume is a must • Should include: • Heading with contact information • Career objective • Career experience • Accomplishments • Education • References • Cover letter • Academic record • Extracurricular activities

27. How to Interview • Match yourself to the job • Match knowledge, skills and abilities to posted position • Prepare • Do your homework on company

28. How to Interview (Continued) • Be ready to ask questions • Dress for the job you want • Arrive early • Be polite • Send a thank you note

29. Trends • On-campus recruiting • Cutting cost on training • 50-hr workweek to minimize burnout • Professionalism • Ethical standards