Careers in the Hospitality Industry By: Allison Bentley
Industry Segments • Hotels • Food Service • Travel • Tourism • Supporting Industries
Hotels • Hotels come in a variety of sizes, shapes, and locations. • Managing lodging properties can range from small bed and breakfasts to luxury resorts.
Rooms Front office Guest services Housekeeping Food & Beverage Restaurants Banquets Bars Servers Chefs Human resources Directors Employment Employee relations Benefits Accounting General cashier Night auditor Accounts receivable manager Credit officer Engineering Tradesman Electricians Supervisors Sales and Marketing Sales managers – local, district, regional, national Catering Banquet manager Entrepreneurs Sales personnel Hotels
Food Service • Food service organizations play a large employment and economic part of the industry. • Food service establishments range from fast food, to casual dining, to fine dining, to food services located in office complexes, schools, hospitals, correction facilities, and theme parks.
Independent Restaurants Mom & pop More flexible Owner operated Corporate Restaurants Good benefits Corporate structure More opportunities Less creativity Franchised Restaurants Managed Services Education Healthcare Business & industry (B&I) Catering Can be large or small Food Service
Travel • Travel related opportunities range from airlines, trains, busses, car rentals, to travel coordinator professional.
Travel Cruise Lines Airlines Amtrak Bus Lines Rental Car Agencies Resorts Travel Agencies
Tourism Amusement Parks National, State, and Regional Parks Adventure / Eco -Tourism Governmental Tourism Offices Corporate Meeting Planner
Tourism • Tourism related careers are typically thought a governmental or quasi-governmental organizations. • Local, State, and Federal governments have looked to travel and tourism as a means to increase popularity and economic growth.
Supporting Industries • Other potential careers are found in those organizations which supplies products, services, and resources that are needed in the hospitality industry.
Supporting Industries Food Service Distributors Chemical Suppliers Hard Goods Hardware Support & Development Software Support & Development Beverage Distributors Real Estate Consulting
Hospitality & Tourism Industry Advantages • More career options than most industries • Varied work responsibilities • People-oriented work • Highly flexible hours • Room for long-term career growth • Perks
Hospitality Industry Careers Disadvantages (continued) • Long hours • Nontraditional schedules • Pressure • Low starting salaries
Lodging Career Opportunities Large Chain • Better trainingGain valuable additional education and experience • Advancement opportunitiesMore units means more places to climb the ladder of success • Better benefitsA large corporation usually means better life and health insurance, more generous vacation/sick time, retirement plans, etc. (continued)
Lodging Career Opportunities (continued) Independent • Greater creativityMore opportunities to set standards and initiate change • More career controlOpportunities for personal relationships with the people who can aid your career growth • Better learning environmentsWider range of responsibilities means greater depth of knowledge and more hands-on training
Lodging Management Positions • General manager • Food and beverage manager • Catering manager • Controller • Human resources manager • Marketing/sales manager • Resident manager • Chief engineer
Food ServiceManagement Positions • General manager • Dining room manager • Beverage manager • Kitchen manager • Chef • Mâitre d' • Banquet manager
Professional/ Trade Associations • American Bed and Breakfast Association • American Hotel and Motel Association • American Society of Travel Agents • American Tour Association • International Association of Culinary Professionals • International Association of Leisure and Entertainment Industry
Goals of Job Placement • Starting salary, possibilities of raises • Personal satisfaction • Self-expression • Creativity • Initiative • Independence • Professional goals • Short-term • Mid-range • Long-term
Career Hunting Strategies • Income requirements • Professional status and opportunities • Evaluating the employer – Internet, financial reports, visiting their establishments, friends, employees, etc. • Determine potential for job satisfaction. • Accepting skill positions vs. management positions as an entry into the organization.