CSNT 2016-2021 Strategic Plan: Empowering Northeast Texas Families

1. Community Services of Northeast Texas, Inc. 2016 - 2021 Strategic Plan

2. Strategic Plan 2016 -2021 Table of Contents • Executive Summary • Organizational Profile • Vision, Mission, & Values • SWOT Analysis • Strategic Plan • Authorization

3. Strategic Plan2016 - 2021Executive Summary Since 1965, Community Services of Northeast Texas, Inc. (CSNT) has successfully assisted thousands of low-income families throughout Northeast Texas. To build on this success and forge an even stronger organization, the CSNT staff and Board of Directors established a comprehensive strategic planning process in April 2016.

4. Strategic Plan2016 - 2021Executive Summary The purpose of the strategic plan is to ensure that CSNT continues to discover new ways to create real and sustained value tolow-income families in the years ahead. The following Strategic Plan outlines CSNT’s strategy and objectives for operational excellence and growth opportunities to serve the needs of low-income families throughout Northeast Texas.

5. Strategic Plan2016-2021Organizational Profile Community Services of Northeast Texas, Inc.(CSNT) is a private 501(c)3 non-profit corporation established in 1965. CSNT is a Community Action Agency organized to help families break the cycle of poverty. CSNT currently provides services to low-income families living in the following counties: Bowie, Camp, Cass, Delta, Franklin, Hopkins, Lamar, Marion, Morris, Rains, Red River and Titus counties.

6. Strategic Plan2016-2021Organizational Profile CSNT’s programs and services include: • Comprehensive Energy Assistance Program (CEAP) • Community Services Block Grant (CSBG) • Head Start • Adult Nutrition • Salvation Army • Targeting Local Communities • Texas Veteran Commission – General Assistance Grant (pending grant) • HOME – Tenant-based Rental Assistance (pending grant)

7. Strategic Plan2016-2021Mission, Vision, and Values Mission Statement: Community Services of Northeast Texas, Inc. applies all available strategies enabling Northeast Texas families to lead improved, empowered, and self-reliant lives.

8. Strategic Plan2016-2021Mission, Vision, and Values Vision Statements: Community ServicesTo be the leading organization in our region which empowers families to be self-reliant, educated, and healthy Head StartTo provide a system of education and encouragement which results in school-readiness for young children and their families Adult NutritionTo allow our homebound citizens to live nourished lives with dignity and independence

9. Strategic Plan2016-2021Mission, Vision, and Values ProfessionalismI exhibit professionalism in every level of my actions allowing myself and those around me to be mission-driven. IntegrityI conduct myself in a manner of integrity regardless of whether I am working alone or with others. TeamworkI work with all members of my team toward the realization of our goals, acknowledging that each member of the team is vital to our success. CharacterI am a person of moral distinction and I always take the highest position possible in matters of character. HonestyI understand the value of truth and accept it as the only option in my daily activities. EthicsI am guided by the highest ethical standards and the Agency’s mantra, “We do things the right way, the first time.” RespectI understand respect is an essential part of professional relationships. I get respect when I give respect.

10. Strategic Plan2016-2021Mission, Vision, and Values CompassionI will embrace the human condition, acknowledge when only kind efforts will suffice, AND lead by example. AccountabilityI know that all my actions will be viewed by others, and as such, I am committed to excellence and accuracy. TransparencyI believe my actions and the actions of my team are pure, and will withstand public scrutiny. CourtesyI know that all issues are more easily solved with courteous efforts. When deciding to either win a debate on principle or to be kind, I choose kindness every time. HumilityI know that I am no better nor worse than anyone. I try to see myself as others see me. EmpathyI seek to understand. When I can see issues from another’s perspective, I can be a greater help to them. ReliabilityI maintain reliable standards, keeping appointments and promises, and never letting anyone down.

11. Strategic Plan2016-2021 Current SWOT Analysis Strengths • Accounting Software • Strategy & Planning Development • Comprehensive Case Management Program • Vision, Mission, & Values • Board Support • Community Partnerships Providing Donations/In-kind • Knowledgeable Key Personnel • Vision, Mission, & Value Focus

12. Strategic Plan2016-2021Current SWOT Analysis Weaknesses • Staff Recognition • Communications Across All Levels Of The Organization • Dependency On Federal & State Funding • Formal Training Program • Succession Planning for all staff • Public Awareness/Community Education • Limited Programs & Services

13. Strategic Plan2016-2021Current SWOT Analysis Opportunities • Consistent & Stable Leadership • Development of Recognition Program • Create & Capture “Unrestricted” Funding • Development/Endowment • Capture New Growth Opportunities via Grants • Increase Community Outreach/Education • Educate elected officials on programs • Actively Manage Talent Mix To Create Effective Succession Planning

14. Strategic Plan2016-2021Current SWOT Analysis Threats • Unpredictable or Fluctuations in Funding Source Amounts • No Relationship with State Representatives • Menu of Benefits

15. Strategic Plan2016-2021Tracking ADMINISTRATION

16. Strategic Plan2016-2021Tracking HUMANRESOURCES

17. Strategic Plan2016-2021Tracking HUMAN RESOURCES

18. Strategic Plan2016-2021Tracking MARKETING & PUBLIC RELATIONS

19. Strategic Plan2016-2021Tracking BOARD OF DIRECTORS

20. Strategic Plan2016-2021Tracking PROGRAMS & SERVICE EXPANSION