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Web Self-service Technology for Enrollment Management

Web Self-service Technology for Enrollment Management. AACRAO Technology Conference October 2004 Session T2.1. What are transactional web tools?. Allow personal business to be conducted Customized outcome, based on user’s input Feedback specific to issues requested by user

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Web Self-service Technology for Enrollment Management

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  1. Web Self-service Technology for Enrollment Management AACRAO Technology Conference October 2004 Session T2.1 KSU Office of Admissions www.kennesaw.edu

  2. What are transactionalweb tools? • Allow personal business to be conducted • Customized outcome, based on user’s input • Feedback specific to issues requested by user • 24/7, on demand KSU Office of Admissions www.kennesaw.edu

  3. What customers can we serve with transactional web tools? • Prospects/parents • Applicants • New Enrollees • Continuing Students • Former Students • High School Counselors KSU Office of Admissions www.kennesaw.edu

  4. 24/7 Transactional Web Tools for Prospects • Freshman Admission Predictor • Ebrochure through Academic Engine • Academic Engine/Virtual Advisor • Generic Email Address • Online Application • Chat Sessions KSU Office of Admissions www.kennesaw.edu

  5. Freshman AdmissionPredictor (FAP) • 90 second web tool • Freshman/transfer freshman applicants • Accessible before applying • Self-elimination for ineligible KSU Office of Admissions www.kennesaw.edu

  6. KSU Office of Admissions www.kennesaw.edu

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  13. Freshman AdmissionPredictor (FAP) • Started Feb 03 • No publicizing – received approx 5200 hits Feb to Sept 03 • Sept 03 to Sept 04, publicized and received over 14,000 hits • Currently about 50 hits per day KSU Office of Admissions www.kennesaw.edu

  14. Ebrochure through DSI (Data Supplies Inc.) • Driven by templates • Design your own brochure • Programs and activities of choice • Email pdf brochure • Hard copy mailed • 81 variables, 388K combinations KSU Office of Admissions www.kennesaw.edu

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  25. KSU Office of Admissions www.kennesaw.edu

  26. Virtual Advisor throughAcademic Engine Ask a question on the admissions page… KSU Office of Admissions www.kennesaw.edu

  27. Virtual Advisor throughAcademic Engine Sample Questions • What is your calendar? • Do you honor AP credits? • What is the weather like? • How much does it cost? • Do you have fraternities? • Do you offer web classes? KSU Office of Admissions www.kennesaw.edu

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  30. KSU Office of Admissions www.kennesaw.edu

  31. Admissions Email Access – with Customized Reply • Generic email address • Questions & comments for Office of Admissions • Immediate bounce back • Personal response from telecenter KSU Office of Admissions www.kennesaw.edu

  32. 24/7 Transactional Web Tools Continue As the prospect becomes an applicant. KSU Office of Admissions www.kennesaw.edu

  33. 24/7 Transactional Web Tools for ApplicantsApplying to KSU 24/7 • Web Application (CNET) • Saves the applicant time and money $30 application fee (vs $40) • Email bounce back KSU Office of Admissions www.kennesaw.edu

  34. Paper Application • Paper application/ICR compatible • Limited to Personal Office Visits & Viewbook/Catalog • $40 application fee KSU Office of Admissions www.kennesaw.edu

  35. Management of Application Flow Electronic Data Management: • Electronic data push of applications and test scores • ICR application push • Imaging KSU Office of Admissions www.kennesaw.edu

  36. Management of Application Flow Electronic Data Management: • Workflow • Document Wizard • Notepad KSU Office of Admissions www.kennesaw.edu

  37. Managing File Completion • Email Broadcasts • Application Status Check for 24/7 Self Service • Transfer Credit Evaluation information KSU Office of Admissions www.kennesaw.edu

  38. Accepted to Enrolled Web Tools – Owl Express Financial Aid Testing Housing Online Courses Orientation Registration One Card Activation KSU Office of Admissions www.kennesaw.edu

  39. Accepted to Enrolled • Change PIN, address, email, telephone • View academic records • Readmit • Web CT • Campus Email Account KSU Office of Admissions www.kennesaw.edu

  40. HS Counselor 24/7 Web Access High School Guidance Counselor Service Center • Georgia High School Directory • SDU Workshop sign-up • Member Login for KSU applicant info KSU Office of Admissions www.kennesaw.edu

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  42. KSU Office of Admissions www.kennesaw.edu

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  50. 24/7 Transactional Tools Continuing Development: My KSU pre-enrollment page: personalized web page for applicants KSU Office of Admissions www.kennesaw.edu

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