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Essential Responsibilities of Restaurant Servers for Excellent Customer Service

Restaurant servers play a crucial role in delivering exceptional dining experiences. Their responsibilities include preparing for service, greeting guests, taking and serving orders, and creating a friendly atmosphere. They must monitor guests’ alcohol consumption and help co-workers, fostering teamwork. Effective suggestive selling techniques are essential, enabling servers to make recommendations that entice guests to order more. From greeting and seating guests to clearing tables and restocking stations, servers ensure a smooth operation, making them integral to the hospitality experience.

destiny-mcgowan
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Essential Responsibilities of Restaurant Servers for Excellent Customer Service

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  1. Chapter 15, Section 1

  2. Restaurant Server Responsibilities • Preparing for service • Greeting guests • Taking orders • Serving orders • Creating a friendly atmosphere • Closely monitoring guests’ alcohol consumption • Completing service • Helping co-workers as needed.

  3. Excellent Team Players • Helping Hosts and Hostesses • Greeting and seating guest • Answering the phone • Communicating when guests are ready to leave

  4. Excellent Team Players • Helping Bus Persons • Removing unneeded table items • Clearing and resetting tables • Restocking side stations

  5. Excellent Team Players • Helping Kitchen Staff • Writing orders neatly and completely • Asking thorough order questions • Pointing out special or unusual orders • Storing used tableware in the proper fashion

  6. Effective Suggestive Selling and Upselling Techniques • Develop a selling attitude. • Be enthusiastic. • Make food sound appetizing. • Ask questions. • Suggest personal favorites. • Offer a choice. • Suggest the unusual. • Suggest foods and beverages that naturally go together. • Compliment guests’ choices.

  7. Section 15.1 Quiz • Encouraging a guest to order desserts after a meal is an example of _____ selling. • Suggesting that a guest order a strip steak that sells for $16.95 rather than a chop steak that sells for $8.95 is an example of _____.

  8. Section 15.1 Quiz 3. Restaurant servers can be excellent team players within a service delivery system. For example, by writing orders neatly and completely, they provide excellent service for: • Their host and hostess team members. • Their bus person team members. • Their kitchen staff team members.

  9. Section 15.1 Quiz 4. Which of the following is a primary task for restaurant servers? • Serve attractively presented food at the correct temperature. • Set up banquet and other functions promptly and attractively. • Bus tables and rest them quickly and efficiently.

  10. Section 15.1 5. When taking guest orders, once the restaurant server has suggested quality items from the menu and encouraged guests to buy additional food and beverages, what should he or she do next? • Ask for the sale. • Place the order with the kitchen. • Serve the beverages.

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