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Chapter 4

Chapter 4. Nonverbal communication. objectives. Distinguish between verbal and nonverbal communication Use body language to reinforce your verbal message Recognize when someone is not telling the truth Explain how the same gesture can have different meanings in different cultures.

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Chapter 4

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  1. Chapter 4 Nonverbal communication

  2. objectives • Distinguish between verbal and nonverbal communication • Use body language to reinforce your verbal message • Recognize when someone is not telling the truth • Explain how the same gesture can have different meanings in different cultures

  3. introduction • What is a nonverbal message? • How much of our communication is nonverbal?

  4. Body basics • Different cultures have different understandings • Can be helpful when sending messages

  5. Body Language • Also called the silent language • DEF: way we use our bodies to send messages • Body language always wins over verbal communication

  6. Body language • Why so important? • People remember what they see • Helps us recognize the truth

  7. Body language • Often, complicated feelings spill out in the form of body language • “No mortal can keep a secret. If his lips are silent, he chatters with his fingertips”- Sigmund Freud • Facial expressions a leakage of feelings • Body language is also diverse

  8. Reading body language • Must be careful on how you interpret body language • Positive Body Language: • Relaxed posture • Good eye contact • Nodding agreement • Smiling at humor • Leaning closer

  9. Reading body language • Negative Body Language: • Body tension • Arms folded • Speaking hand to mouth • Fidgeting • Yawning

  10. Using body language effectively • Change your body language, feelings will change as well • Can look at feel better by using more positive body language • Body language is contagious

  11. Interpreting nonverbal messages • People express and interpret nonverbal messages differently • May sometimes put on a false front • We have learned to behave and hide our true feelings • Reading the true meaning of nonverbal messages • Don’t just look- observe • Be alert for variations of the norm • Remember that one signal alone may mean nothing, what you are looking for are clusters of signals

  12. Facial expressions • Pay a great deal of attention to other people’s faces • Example: babies • Six emotions are the most popular • Surprise • Fear • Anger • Disgust • Happiness • Sadness

  13. Facial expressions • No single area of the face best reveals emotions • Certain features are important to certain emotions • Disgust: nose cheek mouth • Fear: eyes and eyelids • Sadness: brows and forehead • Happiness: cheeks and mouth

  14. Tone of voice • Tone can offer a valuable clue into a speaker’s feelings • Pitch, pauses, and rhythm important • What meanings can the word “oh” have? • Rate of speech can tell us about the speaker’s feelings

  15. How to tell when someone is lying • Control some parts of our bodies better than others • Easiest parts to control are the ones we are most aware of • Like smiles and frowns • General body postures can be revealing • Desmond Morris Study • Decreased hand activity • Increased face touching • Stiff and rigid posture • Increased body shifting

  16. Multicultural messages • Body language is not universal • Examples: • Thumbs up • Hug

  17. Cultural differences • We expect to communicate face to face better • But with cultural differences, nonverbal is not always better

  18. Gestures around the world • Why do humans use the same gestures? • Examples: • Nodding • Tapping your head with forefinger • Scratching your head

  19. Gestures around the world • Signs of greeting • Handshakes • Gentle, firm, Texan • Kisses • Close friendships • Bows • Many Asian countries

  20. Touching customs • Touching is a language of physical intimacy • Can be the most powerful of communication channels • Affects sexes differently • Women respond more positively • Men respond negatively

  21. Watching my space • All like a bubble of personal space • Represents our personal territory • Americans- about 2 feet • Latin Americans and Middle Easterners- much closer • Types of space: • Intimate • Personal • Social • Public

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