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SITA Session 1: Communication Skills . Dr. Barbara Ridener Instructors: Krista Gentry & Abrar Almoosa . Communication . Communication is a process of exchange of information, ideas, thoughts, feelings and emotions through speech, signals, writing, or behavior. . Today’s Overview .

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SITA Session 1: Communication Skills


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    1. SITASession 1: Communication Skills Dr. Barbara Ridener Instructors: Krista Gentry & Abrar Almoosa

    2. Communication Communication is a process of exchange of information, ideas, thoughts, feelings and emotions through speech, signals, writing, or behavior.

    3. Today’s Overview

    4. Nonverbal communication • Wordless messages that depend on the body language of speaker. • Gestures, body language, posture, tone of voice and facial expression. • Nonverbal communication has three elements: • Appearance (clothing, hairstyle, neatness.) • Body language (facial expressions, gestures, postures) • Sounds (voice tone, volume, speech rate)

    5. Nonverbal communication • What nonverbal communication do you wish to convey? • What is appropriate classroom nonverbal communication?

    6. Verbal communication • It refers to the form of communication in which a message is transmitted verbally. • The objective of every communication is to have people understand what you are trying to convey. • Oral Communication: • Face-to-face, conversation, speech, telephone conversation, video, radio, television, voice over internet. • Communication is influenced by volume, speed and clarity of speaking.

    7. Verbal communication • Communicate • Page 55 Focus 2 Manner of Speaking - Volume / Speed / Tone • Page 57 Ex 3 Functions of Organizational Cues • Page 58 Ex 4 Using Phrase for Organizational Cues

    8. Written Communication: • Printed or hand written. • Email, letter, report, memo. • Influenced by the vocabulary, grammar, writing style, clarity of the language used. • What are the appropriate levels of formality in email communication? • How should you address the recipient? • How should you “close” your email? • When are emoticons appropriate?:-) ;-) :-( :D :-|

    9. Discussion • What have we learned?

    10. Questions? Now please take a moment to consider and write down three questions: A question that you would ask a professor. A question that you would ask a student. A question that you would ask a friend. Email practice in the computer classroom…

    11. Good Resources Verbal: • How To speak: Lecture tips from Professor Patrick Winston. From Harvard Bok Center.http://isites.harvard.edu/icb/icb.do?keyword=k1985&topicid=icb.topic650252&panel=icb.topic650252%3Arwatch%248%3Fentry%3D18850&state=popup&view=watch.do&viewParam_entry=18850&viewParam_watchfull=t • Public speaking importance: http://www.effective-communicating.com/public-speaking-importance.html Nonverbal: • Eye Contact: http://www.brighthub.com/education/languages/articles/9626.aspx • Speaking without words: http://www.rpi.edu/dept/advising/american_culture/social_skills/nonverbal_communication/reading_exercise.htm • Hand gestures: http://en.wikipedia.org/wiki/List_of_gestures Written: • For emails: http://www.emailreplies.com/ • For blackboard: http://library.blackboard.com/ref/df5b20ed-ce8d-4428-a595-a0091b23dda3/Content/Print_Output/Blackboard_Learn_91_Help_for_Instructors.pdf