Technology @UConn Information Technology Services (ITS) Technology Support Center & UConn Barnes & NobleBookstore
1 Whoprovides tech support tostudents?
What Can We HelpWith? Who ProvidesTechnology Support onCampus? • Connecting toUConn-Secure (Wired &Wireless) • Keeping computersprotected • Assistance with GSuite • Software Support for Windowsand macOS • Mobile Devicetroubleshooting • NetID, Student Admin, & accounts troubleshooting • ITS Technology Support Center - • We provide technology service to any UConn Student. • Main Location: 1st Floor, Homer Babbidge Library (above the Plazalevel)
NetID -Provides students access to most systems and sites atUConn! Ensure your student has activated theirNetID. NetID Please ensure your student sets up Password Recovery Options using their personal email orcell phone.
What Can We HelpWith? Who ProvidesTechnology Support onCampus? • Vendor certified technicians on staff to provide hardwarewarranty repairs for Apple and Dell as wellas out of warranty repairs for other models • On CampusSales • Trade-In Used, Damaged,or OutdatedDevices • Apple and SafeWareWarranties • Provide loanercomputers UConn Barnes and Noble Bookstore - On campus retailer, authorized by vendors to sell Apple and Dell computers, and providediagnostics and repair options for somecomputers. Repair Department: First Floor ofthe Bookstore Techs: Ed Lane Monday-Friday8:30AM-5:00 PM
2 What computer should my studentbuy?
A note about choosing a computer for yourstudent! Be sure to check with your student’s college (e.g. School of Business orSchool of Engineering) or major for more specific recommendations! Sometimes, there is information on the program’s website about choosing acomputer.
Differences BetweenOS’s • macOS • Better suited for mediaediting • ▫ Specifically video andphoto editing • Typically easier totroubleshoot • Pricing starts at $849after EducationalDiscount • TimeMachine • Windows • Better for some Schools suchas School ofBusiness • Better forgaming • Allows much more hardware customization (e.g. numberpad) • Variety of spec packagesfrom several brands available forall priceranges
macOS vs.Windows • Both Apple Laptops and computers running Windowsare very similar in terms ofquality • Both computers are fully supported atUConn • BootCamp option available forMacs • ▫ Only available for computers with at least 60 GBof freespace • Virtualbox or VMware Fusion (Software) alsoallows studentstorunWindowsonMacsandvice-versa • Recommended Requirements: Windows 10 or macOS10.13 • Whateveryoudecide-makesureyouhaveawarrantyor insurancepolicy
AppleCare+ • Extends Apple Warranty for 3years • $249 for Macbook/MacbookAirs • $269 for 13” MacbookPro • $379 for 15” MacbookPro • $99 for first two incidents that are “above the keyboard” (e.g. screen damage, external enclosure damage) and $299 for incidents “below the keyboard” (e.g. internalhardware) or after the first two incidents, plus applicabletax
SafeWare ▫ $299 for 4 years for products upto $2,000 ▫ $119 for 2 years for products upto $1,000 ▫ Has to be added within a yearof purchase ▫ Covers mechanical breakdown, electrical breakdown, failureduring normal use, accidental damage, liquid damage, and powersurge ▫ No deductible ▫ 1 year of theftinsurance
SafeWare Post RepairCard • For computers that are out ofthe manufacturer'swarranty. • $49.98 for computers up to$499.99 • $159.98 for computers up to$999.99 • $199.99 for computers up to$2,999.99
3 What software is provided by theUniversity?
ProvidedSoftware • Windows • Microsoft Office -2016or 2019 • UConnAnyware • Antivirus -MSE / Windows Defender • macOS • Microsoft Office-2016or2019 • UConnAnyware • Antivirus -Avira • Virtual Machine -VMWare • ▫ Available for Schoolof Engineering/Schoolof Business
Place yourscreenshot here myUConn Blackboard (HuskyCT) Gmail
UConn AlertSystem ParentsareabletoreceivethesameUConnAlerttextmessagesthatstudents,faculty, andstaffreceiveintheeventofemergenciesorotherurgentsituations. Thosemessagescanbereceivedbyanyonewhotexts“UCONNALERT”(oneword,not case-sensitive) to888-777. Standard messaging and data rates may apply, and anyone who signs up can opt out by simply texting “STOP” to the same number. This is not a routine messagingtool, and those signing up will only receive urgentcommunications about situations with potential impact tohealthandsafety.Wheneversuchamessageisreceived,besuretofollowtheguidance in the text alert, and visit alert.uconn.edu foradditional information and updates. For more information, contact: Capt. Chris Renshaw at860-486-4925
Computer Assistance • Located in HomerBabbidge Library, Level1 • Install recommendedsoftware • Help with connectingto UConn-Secure • Setup for mobiledevices
GSuite Mail - UniversityEmail account Groups - Web forumsand email address groups forcollaboration Drive - Storage and collaboration tool, ability to backup data and access to programs similar to MSoffice Sites - Easily createwebsites without codeknowledge Hangouts - Chat,screenshare and videoconference Calendar - Schedulecreation and trackingtool
5 Connecting to UCONN-SECURE
Connecting to theInternet • Wireless • Secure, passwordprotected wirelessnetwork • Requires NetID andassociated password • Personal wireless routersare NOT permitted oncampus • Bookstore offers WirelessUSB Adapters for computers that cannot connect toWi-fi • Wired • Colored data jack ineach dormroom • Switches available forhigh occupancyrooms • Video game consoles mustbe connected via ethernetcable • Bookstore offers Ethernet adapters for bothWindows andMacs.
6 What shouldmy student bring to campus?
Should I bring a printer toUConn? PersonalprintersareoptionalatUConn! Wewouldliketoofferafew tips to making the bestdecision: Whattypeof“learner”isyourstudent?(e.g.Dotheyprefertoprint slidesfromclassordotheyprefertohand-writenotes?) Somestudentsliketomakeadecisionafterthefirstsemester,or share with aroommate. Printers MUST have the option for a Wired connection. Wireless printing is not allowed at the University. Students mayconnect to “HuskyPrint” to be able to print to Universityprinters.
Printing atUConnhuskyprint.uconn.edu Library Level 1 (Homer Commons) (B&W & Color) Library Level B(B&W) Library BookWorms(B&W) School of Business Room 225 (B&W & Color) Rowe CUE Room 231(B&W) Student Union Room 107 (B&W) Wilbur Cross(B&W & Color) Pharmacy Library (B&W) • PrintingCost • $.05/side - Black &White • $.15/side -Color *Printers are not located in thedorms.
RecommendedTechnology • External HDD fordata backup • Local Printer andcable • Ethernet cable (25+ft) • USB thumbdrive • Surge protector -NOT extensioncord • Coaxial Cable for Digital ReadyTV • All items are offered for purchase at theBookstore
Contact the ITS Technology Support Center • Visit our webpage -techsupport.uconn.edu • ChatUs-Duringbusinesshourswehavetechniciansavailabletolive chat on ourwebpage • Email us -We can be reached at firstname.lastname@example.org • Call us -Contact our helpdesk @ 860-486-4357 • QuickSupport-Visitourshopforquicksoftwaretroubleshooting • ShopSupport-Dropyourcomputeroffandhaveatechniciandiagnose and repair software issues. Unfortunately, wecannot repair hardware. Summer Hours Monday - Friday:8am-5pm Regular Hours: Monday -Thursday 8am -9pm Friday Sat / Sun 8am-6pm10am-4pm
Do you want to work for ITS? Do you want to work with an awesome team of 80+ student employees? Are you interested in technology? Do you have excellent customer service skills? See if there are any jobs posted that you would be interested in: studentjobs.uconn.edu