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North Dakota Association of Counties October 8, 2013

North Dakota Association of Counties October 8, 2013. Cindy Miller, Executive Director Stacie Loegering, Director of Information and Crisis Services . FirstLink 2-1-1 Helpline, What city are you calling from?. Suicide Lifeline, This is Cindy. Overview. Who we are What we do

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North Dakota Association of Counties October 8, 2013

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  1. North Dakota Association of Counties October 8, 2013

  2. Cindy Miller, Executive Director Stacie Loegering, Director of Information and Crisis Services

  3. FirstLink 2-1-1 Helpline, What city are you calling from?

  4. Suicide Lifeline, This is Cindy.

  5. Overview Who we are What we do New online database Q & A

  6. FirstLink is your local 24/7 service, specializing in suicide support services, volunteerism, and linking people to thousands of community resources. Volunteer Center Information & Crisis Services Disaster Assistance

  7. FirstLink’s History 1967 - Volunteer Community Service began. 1970 - Began answering Helpline calls. 1987 - Became accredited through American Association of Suicidology (AAS). 2007 - Began providing 2-1-1 service for calls that originate in Cass County, ND and Clay County, MN. 2009 - Received Alliance of Information and Referral Systems (AIRS) accreditation. 2010 - Received the 2-1-1 designation for the entire state of North Dakota. 2012 - Received funding from the ND Department of Health. Long-term suicide follow-up programs Applied Suicide Intervention Skills Training (ASIST) mentorship program 2013 – Received funding from SAMSHA to continue the long-term suicide follow-up program.

  8. Volunteer Center • Connects volunteers with opportunities to serve • Builds capacity for effective local volunteering • Promotes volunteering • Participates in strategic initiatives to meet local needs

  9. Information and Crisis Services • 24 Hour Telephone Services • FirstLink 2-1-1 Helpline • After-Hours Crisis Line • National Suicide Prevention Lifeline (NSPL) • Suicide Support Services • Suicide Survivors’ Support Group • Suicide Education Outreach in the schools • Suicide Prevention Trainings including ASIST • Walk of Hope

  10. Accreditations Accredited by: American Association of Suicidology (AAS) since 1987 Alliance of Information and Referral Systems (AIRS) since 2009

  11. The National Suicide Prevention Lifeline is a network of 162 crisis centers in 50 states.

  12. National Suicide Prevention Lifeline Network 1-800-273-TALK (8255) • Connected to national network of crisis centers so no call goes unanswered • Help those who are having thoughts of suicide or who have a concern about someone • Only crisis center in North Dakota to answer NSPL calls

  13. National Suicide Prevention Lifeline has the same phone number as Veterans Crisis Chat.                 press 1 =  Veterans Crisis Chat                 do not press 1 = local crisis center

  14. FirstLink 2-1-1 Helpline Dial 2-1-1 or 701-235-SEEK (7335) • Free telephone service available 24 hours a day • Listening and Support- Provides a supportive, non-judgmental listening ear to anyone in need of support • Information and Referral about Health and Human Services • Nonprofit Organizations and Government Agencies • Available to North Dakota and Clay County, Minnesota

  15. Database of Community Resources • Abuse/Assault • Addiction • Basic Needs • Disability • Disaster Assistance • Emergency Shelter • Employment • Faith Communities • Financial Assistance • Food Assistance • Gambling • Grief • Healthcare • Libraries • Mental Health • Military Support • Parenting • Recreation • Senior Centers • Substance Abuse • Suicide • Support Groups • Transportation • Volunteer Opportunities • Youth • AND MUCH MORE!!! Individuals are welcome to call about a variety of needs including, but not limited to:

  16. Examples of Resources • The database contains almost 6,000 resources. • Each entry includes a brief description, contact information, eligibility requirements, required documents, fees, office hours, etc. • Viewable online: • www.myfirstlink.org • Click: Community Resources

  17. Accessing the Database Online

  18. 2012 Phone Statistics • Total Calls from 2-1-1 Helpline, Crisis Line, and Suicide Lifeline: 39,623 • Total Resources Given: 18,741 • Total Suicide-Related Calls: 1,416 • Contacted Law Enforcement: 79

  19. Call Types

  20. Trainings Accessing community and volunteer resources Volunteer Center Conference Suicide prevention Applied Suicide Intervention Skills Training (ASIST) – Suicide First Aid Mental Health First Aid Suicide Education Outreach in schools

  21. Suicide Prevention Week Walk of Hope

  22. Disaster Assistance During a disaster FirstLink coordinates… • Local cities’ and counties’ volunteers • Several check-in sites for volunteers • Volunteers who will answer the disaster hotlines • Dissemination of information from authorities to community members

  23. Disasters FirstLink’s Disaster preparedness • Accreditation 2009 National Best Practices – staff prepared • Generator • Continuity and Emergency Preparedness plans • Blizzard scheduling • MOUs with back up facilities • Upcoming disaster MOUs with FirstLink

  24. FirstLink

  25. This or That Game

  26. 2-1-1 2-1-1 is for health and human service referrals.

  27. False True

  28. Across the United States 2-1-1 is designated to give health and human services referrals. Some 2-1-1 centers like FirstLink in ND also offer listening and support. True

  29. 2-1-1 and 911 are the only two 3-digit numbers available in North Dakota.

  30. False True

  31. False Besides 2-1-1 and 911, North Dakota also has 411,511,711, and 811.

  32. 511 511 is for tourist attraction.

  33. Fasle True

  34. False 511 is for travelers to get information they need to safely travel. Motorists can access weather and road information, road construction reports, and seasonal load restriction information through this one telephone number.

  35. N11 All N11 numbers (2-1-1, 311, 411, 511, 611, 711, 811, and 911) work from every phone.

  36. False True

  37. False 911 and 411 work from nearly every telephone in the US and Canada. Some cell phone providers, such as phones with pre-paid minutes, do not recognize all N11 numbers.

  38. 411 Generally only 411 calls incur a fee to the consumer.

  39. False True

  40. Callers dialing 411 pay a fee. Callers dialing 1-800-FREE 411 do not incur a fee. True

  41. N11 Of these numbers 911 is the only 3-digit number mandated across the United States.

  42. False True

  43. False 711, 811, and 911 are mandatory in the US.

  44. Winner

  45. This or That Game Round 2

  46. FirstLink statistics

  47. Currently FirstLink has _______ resources listed in its statewide resource database.

  48. 2,500 6,000

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