Signal Mutual

1. Signal Mutual Welcome! Website Tour

2. The Tour advances automatically. If you want to navigate manually, use the controls located at the bottom of the screen Restart Forward to End Forward Back Play Audio Exit Bottom Screen Navigation

3. Welcome to Signal Mutual’s • Website Tour! • On this tour we will show you how to: • Navigate the website • Log in to eManager • View some key areas Signal Home Page

4. Signal Mutual’s Website URL is: www.signalmutual.com Signal Home Page

5. Signal’s Website Menu • Home • Signal Today • Publications • Claims & Legal • People • Safety • News • eManager Signal Home Page

6. Signal Mutual Highlights • “Self insurance, group strength” is Signal’s motto and sums up theindividual andinterconnectedbenefit of mutual insurance • Cost effectiveness. Signal’s claims payments equal 93% of every dollar paid by Members • Members set their own rates based on their experience record • Signal provides $10m of Employers' Liability Coverage

7. Signal Mutual Highlights • Signal’s claims management team has 20 years average experience with Longshore claims • Signal provides a claims reporting software enabling Members to electronically report claims to Signal per state's requirements and build an extensive database on each claimant • Signal’s Safety Management Team has abundant knowledge across all maritime industries and offers Members specialized services specific to their operations

8. Safety The “Safety” area of the Signal website includes a large number of topics, forms, available safety meetings, in addition to other information, which is updated frequently. “Safety” is both an important business practice promoted and supported by Signal within the Member group, and an area of the Signal website. Signal “Safety”

9. Safety Within the extensive Safety topics is an area called “What’s New“ (top of screen). “What’s New” has a drop down menu of the most recent Safety articles and new developments. Signal “Safety” – “What’s New”

10. eManager eManager is Signal’s proprietary application that requires an active account on the website. Signal Home Page

11. eManager If you are already registered with Signal and have a login (your email address is your login name) and a password, you can log into eManager immediately. your_name@email.com eManager Login Page

12. eManager If you forgot your password, click on the link “Forgot your password? Click here”. Your password will be sent to the registered email address for your account. eManager Log in Page

13. eManager If you are a new member and need an account, click on the link “New user registration? Click here”. You will be prompted for information to register. You should receive an email from Signal within 2 business days after registering. eManager Login Page

14. eManager This is the home screen of eManager. The menu items available at left are: Claim Entry Recent Claims Reports Claim Search Renewal Questionnaire My Profile eManager Home Logout • “Claim Entry” • “Recent Claims” • “Reports” • “Claim Search” • “Renewal Questionnaire” • “My Profile” • “eManager Home” • “Logout” eManager Home Page

15. eManager Menu Summary • Claim Entry • Enter new claims or view pending and recently entered claims. • Recent Claims • View claims entered within the last 30 days. • Reports • Claims listing: request a claims report with graphs, available in .pdf or .csv formats to allow viewing as well as manipulation of claims data); Experience record: request an experience record which will be sent to the member’s registered email address); and Claims reports: loss run, experience record, claimants on compensation, claimants with multiple claims, injuries by body part, and death claims. • Claim Search • Search for specific claims using a flexible search criteria including policy year, claim number, port, f-code, name, accident date and total incurred value. Useful to isolate data, view current reserves and history of payments on a claim. • Renewal Questionnaire • Details about your payroll, safety, and claims programs, including estimated final payrolls and projected payrolls for the forthcoming year. These projections are a key part of assessing the renewal budget for the new year. Data is saved. Any repeating data will be available to Members the following year (on-line). • My Profile • Allows easy updates to online contact information for “Personal Information”, “Report Preferences” and “Access”. • eManager Home • Logout Claim Entry Recent Claims Reports Claim Search Renewal Questionnaire My Profile eManager Home Logout

16. Claim Entry Recent Claims Reports Claim Search eManager A powerful feature of eManager is the volume of data easily accessible to view, query, produce reports, enter new data, and manage existing claims. The first link in eManager is “Claim Entry”. This menu item allows members to enter new claims. Renewal Questionnaire My Profile eManager Home Logout After entering the “Accident Date” (and time if known) and selecting the “Verify Coverage” button you will enter the main screen (with 7 tabs) forClaim Entrywhere you can enter the full details of the claim. eManager Claim Entry

17. Claim Entry Recent Claims Reports Claim Search Renewal Questionnaire My Profile eManager Home Logout The “Claim Entry” option allows you to enter a new claim Required areas: Member and Adjuster Details Claimant Details Employment Details Accident Details Injury Details Optional areas: Medical Treatment Details Optional Details • eManager • To add a new claim, go to: • “Claim Entry” • There are 5 required areas for claim entry and 2 optional (if applicable to claim) eManager “Claim Entry” – Enter a New Claim

18. Claim Entry Recent Claims Reports Claim Search Renewal Questionnaire My Profile eManager Home Logout • eManager • To view a recently entered claim, go to: • “Recent Claims” Recently entered claims for your Member or Adjusting office will be displayed with 4 statuses – “Incomplete” “Pending”, “Rejected” and “Approved” eManager “Recent Claims”

19. Claim Entry Recent Claims Reports Claim Search Renewal Questionnaire My Profile eManager Home Logout • eManager • To view details of a recently entered claim, go to: • “Recent Claims” • then select tab • “Approved” Under the “Approved” status, claims have links to the LS-202 and full claim details by clicking on the claim ID or “LS-202” eManager “Recent Claims”

20. eManager • The “Reports” menu option of eManager has 3 links: • - Claims Listing (Request a claims report with graphs) • - Experience Record (Request an experience record report) • Claims Reports (Reports on claimants on compensation, injury by body part, claims by type, death claims, and claimants with multiple claims). Claim Entry Recent Claims Reports Claim Search Renewal Questionnaire My Profile eManager Home Logout eManager “Reports”

21. eManager Claims Listing This option allows you to produce preformatted (PDF or CSV) reports for later printing or to extract selected raw claims data for further analysis. Reports that are run using the CSV option can be opened in Excel and manipulated with all of the edit features available from Excel. You can also save the settings used for future use (that is, save your report preferences). Claim Entry Recent Claims Reports Claim Search Renewal Questionnaire My Profile eManager Home Logout eManager “Reports” – “Claims Listing“

22. Claim Entry eManager Experience Record eManager allows you to request a full experience record comparing your claims record with calls. Your selected claims reports or experience record will be generated and then emailed promptly to the email address on record after you click the button “Generate Report”. Recent Claims Reports Claim Search Renewal Questionnaire My Profile eManager Home Logout eManager “Reports” – “Experience Record”

23. eManager Claims Reports Produces reports in data and graphical formats. Available reports are: “Claims By: Body Part Detailed, Body Part Summary, Permanency Type Detailed, Permanency Type Summary”, “Claimants on Compensation”, “Claimant With Multiple Claims”, “Death Claims”. The report is generated on-line within eManager. You can then choose to “save as” in whatever format you require. Claim Entry Recent Claims Reports Claim Search Renewal Questionnaire My Profile eManager Home Logout eManager “Reports” – “Claims Reports”

24. eManager Use “Claim Search” to search for specific claims using a variety of criteria, including policy year, claim number, state, port, f-code, name, accident date and total incurred value. Claim Entry policy year Recent Claims Reports claim number Claim Search Renewal Questionnaire port My Profile f-code eManager Home claim status Logout total incurred value accident date open date closed date last name social security number eManager “Claim Search”

25. eManager Alternatively, you can launch a general search without a claim number, using various criteria (such as “Member”, “Policy Year”, “State”, “Port”, “F-Code”, “Accident Date”, etc.), You can then select a claim returned from the general search. Claim Entry Recent Claims Reports Claim Search Renewal Questionnaire My Profile eManager Home Logout Member data is “blurred” to protect confidentiality This example shows 6 claims returned from a general search. “Claim ID” and “LS-202” text for each claim, are links to detailed information about that claim. eManager “Claim Search”

26. eManager Information Requested: Details about your payroll, safety, and claims programs, including estimated final payrolls and projected payrolls for the forthcoming year. These projections are a key part of assessing the renewal budget for the new year. Claim Entry Recent Claims Reports Claim Search Renewal Questionnaire My Profile eManager Home Logout All information provided on-line will be saved and carried forward so it is available to you – automatically – when you complete the questionnaire next year. eManager “Renewal Questionnaire”

27. Thank You for Taking the Signal Tour! To find out more about Signal, please contact member services at: Signal Administration Inc.12700 Park Central Drive, Suite 1705Dallas, Texas 75251 (800) 826-4790 Signal Mutual is managed by Charles Taylor Consulting (Hamilton). Charles Taylor Consulting companies have been managing mutuals for over 100 years. They currently manage eight mutuals with combined assets of over $1.5bn.