2011 Annual Training

1. Annual Volunteer Training

2. WOW’s • Annual goal surpassed by 2,567 units • bringing in 335,567 units in 2010. • The Blood Center East Texas and Conroe • NDC renovations and re-grand openings. • Mobile Operations Complex achieves • LEED silver certification.

3. WOW’s • More than 10,000 hours of volunteer hours • by Blood Center volunteers. • 131 NEW volunteers. • Volunteers helped man over 400 events. • Community Advocates brought in a total of • 3,832 donors at their advocate blood drives.

4. WOW’s • New Blood Center donor coach (purchased in part by donated points). • The donate points back is the most popular feature on the Commit for Life store. The Holiday Hugs program netted the equivalent to more than $1 million dollars. • Our volunteer efforts have expanded to both Brazos Valley and Blood Center East Texas.

5. Challenges in 2011 • We are planning on collecting 335,000 • components in 2011. • We need to increase production on • weekends to ensure we can fill orders on • Mondays and Tuesdays. • We need more platelet donors.

6. Challenges in 2011 • Mobiles must continue to increase double • red cell and RBCP from AB and B donors. • We must remember to practice GET SET • service and recruit on site whenever • possible.

7. Personal Testimony Ayse Unlu,Recipient

8. Break

9. Snow Ball Fight!

10. The Blood Center must • collect 1,000 units a DAY! • There are between 20 and • 30 blood drives a DAY! • At most drives, there are • between 6 to 8 staff members • …from collections. • The #1 reason people do • not donate is because they • were not asked!

11. Thank You Crew Volunteers • Welcome and thank donors; • Maintain donor schedule; • Answer basic questions about • the donation process; • Observe donors for reactions after their donation; • Serve refreshments; and • Encourage donors to Commit for Life.

12. Thank You Crew Volunteers • Educate the public at community fairs and community events; • Share your testimony to encourage others to Commit for Life; and • Conduct sign-up tables at churches, business and schools.

13. Resources Available

14. Let’s Work it Out! • Each table should have a brainstorming • scenario or skit. • As a group, work to find the best • solution. • Select presenter and/or actors. • Each group will have 10 minutes to prepare • and 5 minutes to present.

15. Dealing with Different Personalities

16. Dealing with Different Personalities • What is personality? • Personality is a solid core of traits reflecting the unique essence of a particular human being. • Elements of personality • Innate • Interpretation of life • A code of behavior

17. Dealing with Different Personalities • What is your personality type? • The Hartman Personality Profile • The Color Code • Red • Blue • White • Yellow

18. Red: The Power Weilders Strengths Limitations Insensitive and selfish Demanding and critical Must always be right Relentless and impatient Disagreeable and/or bossy Insecure Lacks patience • Active and productive • Visionary • Incredible self-confidence • Resourceful and self-reliant • Assertive and determined • Competitive and bold

19. Dealing with Big Red • Do present issues logically • Don’t attack them personally • Do be direct, brief, and specific in conversation • Don’t be slow and indecisive • Do your homework (facts and figures are appealing) • Don’t embarrass them in front of others • Do support their decisive nature • Don’t wait for them to solicit your opinion

20. Blue: The Do-Gooder Strengths Limitations Highly critical of themselves Highly demanding Unforgiving and resentful Worried and guilty Moody and complex Self-righteous and insecure • Committed and loyal • Self disciplined and stable • Self sacrificing and nurturing • Appropriate and sincere • Purposeful and dedicated

21. Dealing with True Blue • Do be sensitive and soft spoken in your approach • Don’t be rude or abrupt • Do be sincere and genuine • Don’t promote too much change too quickly. • Do encourage their creativity • Don’t expect them to forgive quickly when crossed • Do allow ample time for them to gather their thoughts before expressing themselves • Don’t expect spontaneity

22. White: The Peacekeepers Strengths Limitations Insecure and nonassertive Impressionable Timid and emotionally unsure Indecisive Unproductive and/or unmotivated • Peaceful and diplomatic • Tolerant and patient • Relates well with all other colors • Kind and Accepting • Gentle and even-tempered

23. Dealing with White, the daydreamer • Do provide structure for them to operate in • Don’t demand leadership • Do be patient and gentle • Don’t force confrontation • Do introduce options and ideas for their involvement • Don’t overwhelm them with too much at once • Do acknowledge and accept their individuality • Don’t force immediate verbal expression; accept written communication.

24. Yellow: The Fun Lover Strengths Limitations Self centered and uncommitted Disorganized and incomplete Impulsive and undisciplined Superficial • Happy and fun • Enthusiastic • Charismatic and popular • Playful and exciting • Trusting of others

25. Dealing with Mellow Yellow • Do value their social interaction skills and people connections • Don’t expect them to dwell on problems • Do remember they hold feelings deeply • Don’t push them too intensely • Do allow them opportunity for verbal expression • Don’t be too serious or sober in criticism • Do promote creative and fun activities for and with them. • Don’t classify them as just lightweight social butterflies

26. Conclusion Each color represents natural strengths and limitations of different people. When we understand that reds enjoy power, accept the sincerity of the blues and gentle nature of the whites, and are patient with the carefree yellows, we can then begin to work better with each other.

27. Your Thoughts?

28. How long have you been volunteering? • 0 to 2 years • 2 to 5 years • 5 to 10 years • 10 years +

29. How would you rate the Thank You Crew volunteer program? • 1 • 2 • 3 • 4 • 5

30. What area of town would you like to see more volunteer opportunities in? • Central (Downtown) • Southeast • Southwest • Northeast • Northwest • East • West

31. Would you like to see a larger variety of volunteer opportunities? • Yes • No

32. How would you rate the materials received to be prepared for a volunteer activity? • 1 • 2 • 3 • 4 • 5

33. How would you rate the communication received by the Volunteer Program? • Excessive • Could use more information • Perfect

34. What other information would you like to see? • News about TBC • News about Blood Banking • Information about being a better volunteer • A list of TBC’s resources available

35. As a volunteer, how would you like to be recognized? • Appreciation Breakfast/Lunch • Appreciation Event at TBC • Plaque or Award • Nothing – saving lives is reason enough!

36. Questions or Concerns?

37. SAVE THE DATE:Volunteer Appreciation EventSaturday, April 16, 2011