1 / 3

Return Rate: NTF Store Channel Battery Issues – Motorola Devices

Return Rate: NTF Store Channel Battery Issues – Motorola Devices. Bob Flynn. NTF Store Channel (Battery/Motorola) - Project Overview. 0%. 98%. 98%. 85%. 33%. 9. Measure. Improve. Control. Define. Analyze. Project Phase. Project Phase. Validate Tests Select, Implement. SIPOC CTQ.

faolan
Télécharger la présentation

Return Rate: NTF Store Channel Battery Issues – Motorola Devices

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Return Rate: NTF Store ChannelBattery Issues – Motorola Devices Bob Flynn

  2. NTF Store Channel (Battery/Motorola) - Project Overview 0% 98% 98% 85% 33% 9 Measure Improve Control Define Analyze Project Phase Project Phase Validate Tests Select, Implement SIPOC CTQ Data collection Establish baseline Root Cause Hypothesis Testing Measure 5/18 5/22 6/30 9/10 7/31 Timeline - EST

  3. NTF Store Channel (Battery/Motorola) – Project Details Actions to Date Key Findings & Next Steps Control Chart • Key Findings: • Motorola Battery/Charger issue. • CLNR process not addressing Battery issues. • Intervening with Battery Replacement in Store • Effective Resolution • Lower Cost • Better Customer Experience • Next Steps: • Expand trials for volume and geographic diversity. • Define OEM responsibility for Battery. • Develop ROE for Battery vs. Device Replacement. • Completed Charter, SIPOC, CTQ, Process Map • Visited CRW • Developed small scale trial to test solutions. • Working with CRW to explore options for Motorola Charger Issue • Established core team to support project. • Reviewed current troubleshooting resources.

More Related