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Dimensions of eTransformation

This study explores the dimensions of eTransformation in small and medium enterprises (SMEs) through a systematic analysis of organizational change processes driven by information and communication technologies (ICT) and information systems (IS). Utilizing the 7S Model, we conducted semi-structured interviews with 17 CEOs and Managing Directors to identify key barriers, including lack of knowledge and limited funds, while highlighting the importance of strategic investment in ICT and IS for competitiveness in a rapidly evolving market.

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Dimensions of eTransformation

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  1. Dimensions of eTransformation Ms. Ana Hol Prof. Athula Ginige AeIMS Research Group School of Computing and Mathematics University of Western Sydney, Australia

  2. Need for Change Information Age Change Driven by ICT and IS • Hindrances to change • - Lack of knowledge • - Limited funds Consequences of not investing - Not being competitive - Markets going overseas (Lawson 2005, Ginige 2001) Change – eTransformation Journey Investment into ICT and IS (Hammer & Champy 2001; Toffler, 1990) Aim: Identify Dimensions of eTransformation Journey

  3. Models of Organisational Change

  4. Search for eTransformation Dimensions

  5. eTransformation: A Staged Process Stage 1 Stage 2 Stage 3 Stage 4 Stage 0 No Website Basic Website External Processes Interactive Site External Processes E-Commerce Site Process Sophistication Convergence New Processes Effective Organisation Effective Team Internal Processes Internal Processes Effective Individual No Computer ICIAFS – Sri Lanka 2008 4

  6. Structure Systems Strategy Shard Value Skills Style Staff Our Study • 17 CEOs / Managing Directors of SMEs • Semi structured interviews conducted • Questions based on 7S Model (Waterman et al. 1980)

  7. eTransformation: A Staged Process Stage 1 Stage 2 Stage 3 Stage 4 Stage 0 No Website 7 SMEs 4 SMEs 6 SMEs Basic Website External Processes Interactive Site External Processes E-Commerce Site Process Sophistication Convergence New Processes Effective Organisation Effective Team Internal Processes Internal Processes Effective Individual No Computer ICIAFS – Sri Lanka 2008 8

  8. eTransformation Dimensions Derived from 7S Model Strategy Strategy eTransformation Dimensions Structure Structure Tasks & Processes Systems Tasks & Processes Style IT Tools & Systems Management & employees perspectives values, beliefs, goals, skills, knowledge Staff Skills Shared Values

  9. IT Tools & Systems - IT Tools - Tool Users - Internet - Website - IT Support - IT Systems - Security Tasks & Processes - Nature of Tasks - From Tasks to Processes - Task & Process Streamlining - Task & Process Integrations • Strategy • - The Environment • - Plans & Visions • - Customers • - Products & Services • - Employees • - Goals Structure - Centralisation / Decentralisation - Functions / Divisions - Formalisation

  10. eTransformation Journey Strategy Change Acceptance Structure Tasks & Processes IT Tools & Systems

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