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Effective Communication: Understanding Protocol and Respectful Conduct

Learn about the importance of following protocols and signs of respect in professional and social communication. Discover how to maintain an appropriate tone, avoid conversation blockers, give constructive criticism, and appreciate diversity. Enhance your communication skills for better relationships and success.

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Effective Communication: Understanding Protocol and Respectful Conduct

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Presentation Transcript

  1. Chapter 7 Professional and Social Communication

  2. What is protocol? • A specific “code or system of conduct” that is followed

  3. Signs of respect • When you speak to a person, you make direct eye contact • When you meet your prospective boss, you offer a firm handshake • When you bring a friend into your house, you introduce him or her to your family • When the boss or the teacher is ready to begin, you end your personal conversation

  4. Appropriate Tone • An Aggressive Tone – wants to win at all costs, even if that means intimidating, manipulating, or belittling others in the process • A Nonassertive Tone– one that shows a lack of emotion or energy • An Assertive Tone– middle ground between aggressive and nonassertive, direct, yet tactful

  5. Conversation Blockers • Talking too much – dominating the conversation irritates others and makes them feel left out • Talking too little – long “dead spots” in a conversation make everyone uncomfortable • Interrupting others – the quickest way to break up conversation is to cut people off when they speak

  6. Destructive Criticism • Hurts feelings • Makes another feel silly or embarrassed or incompetent • Tears down a relationship • Uses an aggressive tone

  7. Constructive Criticism • Builds up relationships • Offers solutions • Encourages another to improve • Uses an assertive tone

  8. Receiving Criticism • Maintain your composure • Allow others to finish what they have to say • Don’t interrupt • Be a good listener • Ask questions (courteously) • Thank the person for his or her thoughts and observations

  9. Types of Language • Informal Language - casual language that you use with friends • Standard Language – language that is commonly accepted and expected by most social groups, as well as by professionals • Technical Language – language used in specific professional fields, includes jargon or technical terms not understood by the general public

  10. Appreciating Age, Gender and Ethnicity • Women spend 85% of consumer dollars • Older Americans spend more than $800 billion each year • By the year 2000, African Americans, Asian Americans, and Hispanics will have over $500 billion on spending power

  11. Promoting Diversity • Be Open-minded – this is the first step in understanding people and issues • Be Tolerant – increase your capacity to recognize and respect the rights, practices and opinions of others, even if you disagree with them • Be Empathetic – try to put yourself inanother’s shoes to understand how they feel

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