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Enhancing IT Education Strategies and Services at UNC Chapel Hill

This document delves into the significance of IT education as a service, solution, and strategy by the ResNET Management Team at UNC Chapel Hill. It outlines the mission to enhance on-campus residential communities through timely, reliable IT support and innovative tools. The focus is on preparing students for change in IT skills, emphasizing the importance of structured education and proactive communication. Engaging topics, project management methodologies, and a robust publicity strategy are key to fostering participation and success in IT education initiatives.

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Enhancing IT Education Strategies and Services at UNC Chapel Hill

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  1. The E in ResNET is for Education A look at IT education as a service, solution and strategy, by the UNC Chapel Hill, ResNET Management Team Chris Williams, Jeremy Buenviaje, & Paul Kamen

  2. Universities depend on their IT department for success

  3. Information Technology is an ever-changing business

  4. Information overload can prevent effectiveness

  5. An education strategy is possible

  6. A structured education service can prepare you for change

  7. IT skills are necessary, regardless of the academic interest

  8. A change in our group name advertises our direction ResNet: Residential Networking

  9. A change in our group name advertises our direction ResNet: Residential Networking ResNET: Residential Networking, Education and Technology

  10. A group’s mission shapes the culture of their team • “ ”

  11. A group’s mission shapes the culture of their team • “ To positively shape the quality of UNC Chapel Hill on-campus residential communities by enhancing the intellectual environment with professional, timely and reliable on-site IT support, education and cutting-edge IT tools and services to facilitate research and the discovery of new knowledge. ”

  12. Students want to be engaged … with a gentle nudge

  13. Timely topics improve participation Early Windows Educational Applications Internet Messaging Networking Middle Windows Computer Maintenance Multimedia Security Late Windows New Technology Social Semester Timeline *More details on handout

  14. Timely topics improve participation Early Windows Educational Applications Internet Messaging Networking Middle Windows Computer Maintenance Multimedia Security Late Windows New Technology Social Semester Timeline *More details on handout

  15. Even distribution improves attendance THIS WEEK’S EVENTS!!

  16. High-quality multimedia content raises student interest *More details on handout

  17. A robust publicity strategy will spark student interest *More details on handout

  18. A robust publicity strategy will spark student interest • Printed

  19. A robust publicity strategy will spark student interest • Digital

  20. A robust publicity strategy will spark student interest • Personal

  21. Printed Publicity

  22. Digital Publicity

  23. Personal Publicity

  24. Make education fun!

  25. Staff training is typically cut first in a budget crisis

  26. The best way to learn is to teach others

  27. Managing a curriculum builds many professional skills

  28. A project management methodology is used to achieve success *More details on handout

  29. A project management methodology is used to achieve success *More details on handout

  30. A project management methodology is used to achieve success *More details on handout

  31. A project management methodology is used to achieve success *More details on handout

  32. Communication skills are present in multiple ways

  33. Leadership skills are required for success

  34. Empowering staff will build more productive teams

  35. Team work is critical for project success

  36. Promote creativity and initiative

  37. Education is a proactive tool and resource

  38. Trained customers willlearn to self-help

  39. Trained customers need help with more interesting issues

  40. Completing worthwhile work is satisfying and boosts moral

  41. Preventative courses protect the University’s network

  42. A scalable education system will lead to success

  43. A strictly defined workflow is critical for scalability

  44. Use past program experience to drive success

  45. Dynamic publicity is key for scalability and accuracy

  46. Quality control provides ongoing monitoring *More details on handout

  47. The location can improve programs and attendance

  48. Providing basic shared resources will empower your staff to be creative *More details on handout

  49. A program budget is a small cost with a high return PRIZES FOOD

  50. Can IT departments provide a high level of customer service and keep up with new technologies?

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