1. Project Plan • *** Product/Project Deliverables: • Functional List of each deliverable and respective descriptions • Product/Project Attributes: (how are you going to measure this?) • Description of the non-functional attributes and state the goals in terms of measurable status • Resources: (people, hdw and sfw tools, training, etc.) • may even include process and methodologies • Schedule: • Sequences of tasks needed to produce the deliverables with associated resource and milestones • Cost: • items from resources: person-hours, tools cost if any, training time, etc. • Risks

2. What are Project Managers & Customers Concerned About? • Do you understand the project and the project deliverables? • Product & Project Deliverables Description • Process and methodologies to be used • Task - resources assignment • Schedule • Risks involved • Tools and other resources needed • Do you have a mechanism to “ensure” that the deliverables will be “successfully” completed? • Defined attributes and goals • Metrics establishment • Tracking mechanism • “thoughts” on how and what to adjust