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Chapter 9

Chapter 9. Teamwork. Teamwork is Important. TQM: Total Quality Management Six Sigma. Benefits of Teams. Higher morale, less absenteeism Increase in customers’ satisfaction Decisions can be made quickly. Analysis of Effective Teams.

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Chapter 9

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  1. Chapter 9 Teamwork

  2. Teamwork is Important TQM: Total Quality Management Six Sigma

  3. Benefits of Teams Higher morale, less absenteeism Increase in customers’ satisfaction Decisions can be made quickly

  4. Analysis of Effective Teams • A teamis a collection of interdependent individuals who work together in order to achieve a common goal. • Teams to address a specific workplace concern • Teams with an ongoing objective

  5. Analysis of Effective Teams Clear goals Specific goal(s) before beginning work May have to identify preliminary goals first Capable team members Sufficient technical expertise in their respective fields Members from various departments Problem-solvers and critical thinkers Good communication skills Voice ideas clearly and listen with an open mind Receive training in the teamwork process

  6. Analysis of Effective Teams Commitment to excellence Believe your goals are worthwhile Believe your goals will contribute to the company Outside recognition Usually from company management Can included management implementing ideas or acts upon the team’s decision

  7. Analysis of Effective Teams Collaborative climate Established rapport Feel free to share information openly and honestly Feel valued (listened to, respected, acknowledged) Experience interdependence with one another

  8. Stages of Team Development Form stage Become organized Identify the strengths and weaknesses of the group Define their task Establish meeting times

  9. Stages of Team Development Norm stage Clarify goals Determine norms for the meetings Fine-tune team tasks Assign tasks and set deadlines

  10. Stages of Team Development • Work stage • Begin substantive work on goals • Gather information to complete the task • Evaluate team performance

  11. Stages of Team Development Storm stage Resolve any disagreements over Performance Quality of work Established deadlines Perform stage Complete the assigned task Present the work to the intended audience

  12. Positive Participation Skills • Accountability • You are responsible. • Trustworthiness • You are open, honest and refuse to participate in gossip. • Spirit of Cooperation • You are willing to be flexible, open-minded and able to compromise.

  13. Positive Participation Skills Respectfulness Participants voice their views and are listened to Differences are celebrated All members demonstrate courtesy Enthusiasm Stimulates creativity and makes the work more enjoyable Willingness to Resolve Conflict

  14. Organize the Team Recruiting Participation should be voluntary, if possible Let participants choose a team to work on Keep the size to 5 or 7 Encourage diversity among members

  15. Organize the Team • Training • Members need to understand the company’s philosophy and goals • Provide suggestions for maximizing productivity • Give clear direction as to the team’s purpose • Provide ongoing training

  16. Organize the Team • Identifying roles • Some teams prefer to assign roles • Roles may rotate among members • Meeting format • How often, when and for how long

  17. Organize the Team • Team assessment method • Need to periodically take stock of how they are doing • Anonymously, note card, openness • Conflict resolution • Inevitable part of group interaction • Substantive (dealing with the team’s work) or • Personal (member interaction)

  18. Member and Leader Responsibilities • Members • Attend meeting regularly and be on time • Come to meetings prepared • Stay involved during the meeting • Adhere to meeting protocol

  19. Organize the Team • Leaders • Set meeting agendas and follow them • Encourage participation • Keep the discussion on track • Clarify and summarize frequently • Facilitate problem solving • Bring closure to the meeting

  20. Problem-Solving Skills • Reflective approach • All members participate • Attempt to reach a consensus • Define the problem • All members need to understand the problem they’re facing

  21. Problem-Solving Skills • Analyze the problem • Explore the problem in-depth to determine its scope • May require some outside research • Establish criteria for a solution • Prepare a list of requirements a solution must meet

  22. Problem-Solving Skills • Consider possible solutions • Brainstorm and generate as many solutions as possible • Keep in mind the criteria • Select a solution • Examine solutions created in the last step

  23. Problem-Solving Skills • Implement the solution • Examine solutions created in the last step • Follow-up on the solution • Evaluate the success of the solution

  24. Meeting Minutes • Record-keeping of work and team progress • Includes: • Date, place and time of meeting • List of present and absent members • List of topics discussed • Brief descriptions of decisions made and/or follow-up actions required • Date of the next meeting • Time the meeting adjourned • Signature of the member who prepared the minutes

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