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CONFLICT

CONFLICT. VIEWS OF HUMAN INTERACTION. Covey, S. 7 Habits of Highly Effective People. WIN-LOSE. FOCUS ON WIN WANT OTHERS TO LOSE SCARCITY MENTALITY COMPETITIVE USE POWER, COURAGE MOST COMMON VIEW. WIN-RANSACK-&-PILLAGE. STRONGER VERSION OF WIN-LOSE? FAIRLY COMMON VIEW?. LOSE-WIN.

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CONFLICT

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  1. CONFLICT

  2. VIEWS OF HUMAN INTERACTION • Covey, S. 7 Habits of Highly Effective People

  3. WIN-LOSE • FOCUS ON WIN • WANT OTHERS TO LOSE • SCARCITY MENTALITY • COMPETITIVE • USE POWER, COURAGE • MOST COMMON VIEW

  4. WIN-RANSACK-&-PILLAGE • STRONGER VERSION OF WIN-LOSE? • FAIRLY COMMON VIEW?

  5. LOSE-WIN • VOICE NO STANDARDS • VOICE NO DEMANDS • WANT TO PLEASE, APPEASE • STATE NO LIMITS • STATE NO FEELINGS • EASILY INTIMIDATED • USES CONSIDERATION • LACKS COURAGE

  6. LOSE-LOSE • DEPENDENT • ENVY OTHERS • CRITICIZE OTHERS • CRITICIZE SELF • LOW COURAGE • LOW CONSIDERATION

  7. WIN-WIN • SEEK MUTUALLY BENEFICIAAL SOLUTIONS • COOPERATE, NOT COMPETE • LISTEN TO UNDERSTAND • ABUNDANCE MENTALITY

  8. WIN • INDEPENDENT IN INTERDEPENDENT SITUATION • SELF CENTERED • SCARCITY MENTALITY • NO SENSITIVITY TO OTHERS

  9. WIN-WIN-NO DEAL • ABUNDANCE MENTALITY • ALLOW EACH PARTY TO SAY NO • HIGHEST FORM OF WIN-WIN

  10. DEFINITIONS • CONSIDERATION • CONCERN FOR OTHERS, FEELINGS • COURAGE • STATE STANDARDS, STAND UP FOR SELF • SCARCITY: FIXED PIE • ABUNDANCE: ENOUGH FOR EVERYONE • WE CAN MAKE MORE!

  11. COURAGE LOW HIGH LOW HIGH CONSIDERATION

  12. HANDLING CONFLICT

  13. DENIAL • DO NOT ACKNOWLEDGE • Not “worth it” • It will “go away” • NO RESOLUTION • WHEN TO USE? • TRIVIAL CONFLICT

  14. AVOID • WITHDRAW • SUPRESS • WHEN TO USE? • TRIVIAL CONFLICT • IF DISRUPTION OF ASSERTIVE APPROACH OUTWEIGHS BENEFITS OF IT

  15. SUPRESSION/SMOOTHING • SUPRESS DIFFERENCES • SEEK COMMON POINTS, AGREEMENT • WHEN TO USE? • SHORT RUN

  16. ACCOMODATION • OTHERS’ NEEDS ABOVE OWN • YIELD TO OTHER • WHEN TO USE? • TRIVIAL CONFLICT • BUILD OF “CREDITS”

  17. FORCING/POWER • SATISFY OWN NEEDS FIRST • FORMAL AUTHORITY • WHEN TO USE? • QUICK END TO DISPUTE • UNPOPULAR ACTION • COMMITMENT NOT CRITICAL

  18. COMPROMISE • EACH PARTY GIVES • WHEN TO USE? • PARTIES EQUAL IN POWER • TEMPORARY SOLUTION • TIME PRESSURES

  19. CONFRONTATION AND COLLABORATION • SOLVING THE PROBLEM • WHEN TO USE? • REAL SOLUTION • TOO IMPORTANT TO COMPROMISE • HAVE TIME

  20. PRE-CONDITIONS TO TRUE COLLABORATION • ABUNDANCE MENTALITY • COURAGE AND CONSIDERATION • WIN-WIN OR WIN-WIN-NO DEAL

  21. CREATE CONFLICT? • ENCOURAGE QUESTIONING • BREAK AWAY FROM “OLD” • BREAK OUT OF “RUT” • ENCOURAGE CREATIVITY • DECREASE COHESION

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