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BA (Hons) in Applied Management University of Sunderland. Level. Foundation Degree in Service Management (in partnership with the University of Sunderland). NVQ Management. 4. Tailored Training. Information, Advice and Guidance Support NVQ. NVQ Contact Centre Professional. 3.

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  1. BA (Hons) in Applied Management University of Sunderland Level Foundation Degree in Service Management (in partnership with the University of Sunderland) NVQ Management 4 Tailored Training Information, Advice and Guidance Support NVQ NVQ Contact Centre Professional 3 ILM Certificate in First Line Management NVQ Management ILM Certificate in Coaching NVQ Customer Service NVQ Business Administration Information, Advice and Guidance Support NVQ NVQ Contact Centre Operations NVQ Customer Service NVQ in Telesales NVQ Team Leading Certificate in Team Leading NVQ Business Administration 2 Your Call – Introductory Certificate to Contact Centre Industry Maths and English, Employment Skills and Job Search 1 0 Preparation in Contact Centre Training

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