1. Measuring To measure is to change • Why we measure • Two forms of measuring • Subjective measuring • Objective measuring (Digital) • Project Team 360 • Business cases

2. Why Measure? Why we often don’t learn from rational understanding (common sense)

3. Why Measure? • Determine what is important – otherwise, why measure it? • Create focus on KPI’s • Catalyze the process of finding the bigest levers • Uncover the truth about where we are today • Establish agreement about where we want to go • Validate or invalidate opinion • Record evidence for future reference • Save resources (measure twice, cut once)

4. Two forms of measuring Atrendia performs two forms of measuring, subjective and objective.

5. Subjective measuring • Interviews • Surveys • Calculator • Fast • General picture • Adequate for limited scope • High risk of bias and opinion • More expensive in the medium to long run • Singular results

6. Survey types • Fact-finding survey • Post training survey • 3, 6, 12-month surveys • Meeting surveys

7. Interviews • Individual interviews • Group interviews • Gemba interviews A combination of individual, group and Gemba interviews is the best approach. Allow employees to decide which of the three they prefer for best results.

8. Individual interviews • 15 - 50-minute interviews with employees • Goals • Discover root causes of problems • More, Less, Stop • Gain understanding of company culture • Locate the big levers that help us tackle 20% of the issues to gain 80% impact • Topics • Specific tools such as Outlook or overall communication tools • Overall work

9. Group interviews • 50-minute interviews with small groups of employees • Same topics and goals as individual interviews • Strong advantage: Employees build off ideas and create synergies in the interview process enabling us to get to root causes faster. Teamwork • Disadvantages: • Some employees may not be willing to "tell the truth" around colleagues • More difficult to schedule • Requires more experienced interviewer to guide process

10. Gemba interviews • 2 - 4-hour interview where the employee is "ghosted" • Advantages • "At the place"- real life observation (more objective than regular interviews) • Interviewer sees issues not brought up in other interviews • Implementation of 5 Whys at the right moment • Much deeper understanding of issues • Relationship-building with client • Disadvantage: expensive

11. Calculator

12. Objective measuring • Digital measuring of work in Outlook e-mail • Digital measuring of all work • Very low risk of bias and opinion • Somewhat costly in the short-run, but very inexpensive in the long run • Continuous results • More complex • Requires software • Risk of ”Big Brother” fear

13. Work in Outlook e-mail Many users are not aware that they can click on reply without opening the mail. LinkedIn is a great tool. Did you realize that it was the #2 generator of mails in your inbox so far this month? What is the cost of that? E-mails opened with dbl-click Are you sending attachments instead of hyperlinks to the document on the server? Nr. of attachments sent Are you the culprit? Nr. of people Cc:d

14. All Work Use of Departmentmanagement Productivity map Activity report Project reporting Productive activity report Time management

15. Project Team 360 Continuous multiple project monitoring www.projectteam360.com

16. Business cases Request: Examples of surveys Examples of Gemba interviews Example of Post Strategic Design Workshop Report Example of Large Hospitality Company