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“ The Heart of a Leader ” based on the book by Ken Blanchard presentation written by Michelle Spradley, CPS/CAP presente

“ The Heart of a Leader ” based on the book by Ken Blanchard presentation written by Michelle Spradley, CPS/CAP presented by Emily Garner, CAP-OM. Overview. What is the Difference between a Manager and a Leader? Define an Exceptional Leader Leadership Traits

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“ The Heart of a Leader ” based on the book by Ken Blanchard presentation written by Michelle Spradley, CPS/CAP presente

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  1. “The Heart of a Leader”based on the book byKen Blanchardpresentation written by Michelle Spradley, CPS/CAPpresented by Emily Garner, CAP-OM

  2. Overview • What is the Difference between a Manager and a Leader? • Define an Exceptional Leader • Leadership Traits • How can an administrative professional lead in today’s workplace? • Build a Leadership Plan

  3. Leaders Create a clearly defined vision/mission Create “buy in” Foster synergy Define a common purpose Develop and coach individuals and teams Managers Manage Tasks Enforce protocols Organize Data Report information and facts Direct people Leader vs. Manager

  4. Define an Exceptional Leader What make a great leader? Great Leaders are: • Honest • Forward Looking • Competent • Inspiring • Intelligent / Committed to Continuous Learning • Have Charisma

  5. Leadership Traits • Superb Communicators • Effective Management Skills • Empathy • Positive Thinkers • Values and Integrity • Vision • Empowerment/Bringing out the best in others

  6. Superb Communication “Real communication happens when people feel safe” • -Ken Blanchard • The Heart of a Leader

  7. Effective Management Skills “Leadership is not something you do to people.It’s something youdo with people.” -Ken Blanchard, Patricia Zigarmi, and Drea Zigarmi Leadership and The One Minute Manager

  8. Effective Management Skills (cont) “All good performance starts with clear goals!” -Ken Blanchard and Spencer Johnson The One Minute Manager

  9. Empathy “If you want your people to be responsive, be responsive to their needs” -Ken Blanchard, Bill Hybels and Phil Hodges Leadership by The Book

  10. Positive Thinkers “Think Big! Act Big! Be Big!” - Norman Vincent Peale

  11. Positive Thinkers “Positive thinkersget positive resultsbecause they are not afraid ofproblems” -Ken Blanchard and Norman Vincent Peale The Power of Ethical Management

  12. Values and Integrity Take time to identify core values -Ken Blanchard The Heart of a Leader

  13. Vision “Without VisionPeople Perish” -Proverbs 29:18 (paraphrased)

  14. Empowerment/Bringing Out the Best in Others “All empowerment exists in the present moment.” -Ken Blanchard The Heart of a Leader

  15. Leading in 2010 How can an administrative professional lead in today’s market?

  16. Leading in Today’s Market • Continued Education/Certification (CAP-OM) • Software Skills • Professional Image • Communication • Awareness of Business Market Trends • Exceptional Listening Skills

  17. Leading in Today’s Market • Perform Expertly • Learn to Anticipate • Prioritizing Projects • Effective Time Management • Become a mentor

  18. Action Plan • Choose three leadership characteristics that you will implement into your daily routine in the next 90 days.

  19. 2011 – 2012 “Leap to Remarkable”

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