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Initial Advice and Guidance

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Initial Advice and Guidance

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    1. Initial Advice and Guidance Presentation by Alex Pilkington Marketing Manager Acorn Training Consultants Ltd

    2. Acorn provide employer responsive, learner friendly training for the over 16s.

    3. Work Based Learning Government funded work based learning delivering a range of Apprenticeships and NVQs to employed adults and young people throughout Derbyshire

    4. e2e post 16 provision supporting the NEET group in gaining Level 1 qualifications, work experience and work related skills

    5. Ivan Lewis, Parliamentary Undersecretary of State for Skills and Vocational Education in his foreword to the Information, Advice and Guidance for Adults National Policy Framework and Action Plan (2003) We believe that users of IAG services are entitled to a high standard of delivery wherever and however they access IAG services. The Government wants all providers of publicly funded IAG services to adults to demonstrate their commitment to high standards of delivery

    6. Acorns OFSTED report 2007 Good advice, information and guidance is provided by tutors Acorn provides learners with good pastoral support and practical help to overcome barriers to learning Some learners benefit from well planned additional training to improve their literacy and numeracy skills. This is provided by tutors and, if required, specialist support

    7. cont What learners liked: My tutor helped me discover what I want to do. The good advice. Acorn helped me to develop my confidence. Staff are friendly and helpful.

    8. Acorns Matrix Assessment Report 2007, summary Information, advice and guidance is embedded into the training services that it delivers Acorn have a strong ethos around meeting the needs of the learner The overriding ethos of support is demonstrated through a caring and professional approach The values espoused by the organisation are lived and breathed by the staff and not just paid lip service to. This is reflected in the support provided to people both in and out of the organisation and is central to their success The organisation has an extensive range of referral and signposting information

    9. Quality Information Up to date Wide ranging Easy to understand Accessible

    10. Information required Local learning and work opportunities Current incentives, grants and funding Benefits and agencies Work tasters and work experience Job vacancy information Access to databases Disability and employment issues

    11. Accessibility Printed materials clear and concise Audio visual video screens IT user friendly website Face to face trained front line staff Verbal telephone, hearing loops Translations alternative languages/signing

    12. Frontline Staff Competent front line staff are essential Identify needs Offer individually tailored advice and guidance Signposting to alternative providers and organisations

    13. cont Good listening and questioning skills Accessible Knowledgeable Impartial Friendly Supportive Work with other agencies

    14. Further support Enabling applying for jobs, writing CVs, completing application forms and writing letters Signposting to relevant organisations Connexions, JobcentrePlus, other providers Specialist Disability, learning needs/difficulties organisations and support groups, transport and accessibility

    15. Key advice requirements Taking into account personal circumstances Disability, transport, family/caring commitments Identifying basic skills Literacy, Numeracy, Language Labour market information Local opportunities for employment Financial and funding issues

    16. In summary Ensures a flow through of quality candidates Reflected in success rates Employer satisfaction and repeat business Excellent learner feedback Company growth

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