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Organisational Advice and Guidance Service

Organisational Advice and Guidance Service. Amanda Rogers Project Lead/Advisor. Advice and Guidance Service Key information. Service in its 5th year; 80+ organisations. Workforce development for the voluntary sector to ensure sustainability of services.

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Organisational Advice and Guidance Service

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  1. Organisational Advice and Guidance Service Amanda Rogers Project Lead/Advisor

  2. Advice and Guidance Service Key information • Service in its 5th year; 80+ organisations Workforce development for the voluntary sector to ensure sustainability of services • 10 hours Advisors time - free for Adult Care Services organisations

  3. Advisors knowledge/skills?

  4. Learning Champions QCF L3 25+ years in Service delivery Staff training and learning development 20+ yrs 20+ years in Marketing Skills to support new service delivery Qualified Coaches 10+ yrs Skills Community projects Setting up new services Advisors Knowledge Workforce development New projects/ services Capabilities Running small businesses Management of people/resources in voluntary sector 30+ yrs Knowledge/ Experience Voluntary sector Change Management Supporting Community groups – district & countywide 15+ yrs downsizing restructuring Trustees Project Management 25+ yrs Facilitation

  5. Service Delivery – example of process Stage 1 • Initial meeting – key personnel • Explore key areas of organisation • Stage 2 • Create Needs analysis report • SMART action plan • Stage 3 • Carry out tasks – ongoing communication • Final review meeting

  6. What do you get • A systemic analysis • Report on organisation key factors • SMART action plan Follow up options: • Research training options • Training needs analysis tools • Facilitation • Coaching • Mentoring • Referrals

  7. And what else? • Protected time to think strategically • Individual 121 time • An external perspective – experienced input

  8. Case Study – Cruse Herts Analysis stage • Organisation were offered the service “unsure at outset what benefit might be” • Initial contact and analysis done with only paid staff member – the administrator • “advisor had knowledge of our service sector and issues facing our organisation…enabled us to work together well and really focus on where changes were needed. “ • “at initial discussions it was evident…..would be beneficial to have strategic planning day for management committee to give them time to re-assess the whole service”

  9. Case Study – Cruse Herts Action plan - using advisors time • “Advisor suggested that planning day might benefit from external facilitator….advised she would be able to do this if we thought it helpful. “ • “We were happy to use advisor’s time to do this rather than bringing in someone who didn’t have the knowledge which had been acquired through our initial discussions, this enabled continuity and saved time.”

  10. Case Study – Cruse Herts Outcomes of planning day • Reassess strategic plan • Review whole service delivery • Realisation management committee over involved in service delivery - not focussing on the strategy • Flat structure/Dual roles -lack of accountability and conflicts of interest. “Without the A&G service we may not have progressed as quickly.”

  11. Case Study – Cruse Herts Outcomes • Recruit new Management Committee members • Redefine admin post to Operational Manager • Hire two additional paid staff • For Operational manager: • Allow time for strategic planning/extra fundraising – service demand increased by 20% • bring in admin volunteers to support paid staff • manage service delivery volunteers (currently done by management committee)

  12. Case Study – Cruse Herts Training Outcomes • Identified need for Safeguarding Vulnerable adults training for all frontline volunteers • More trainers to attend PTLLS training through PVI funding

  13. Case Study – Cruse Herts Recommendation “timing of the whole process of engagement been excellent” “invaluable for an external person to come and help an organisation look at where they are going with a fresh pair of eyes”

  14. PTLLS training • “very good grounding” • “helped me to understand the learning process in a deeper way” • “be more focussed about learning objectives.” • “It gave me confidence and a sense of credibility delivering training to colleagues”

  15. PTLLS training “tutor was engaging, interesting and motivating, an excellent example of ‘how to’ – a great role model” “course content allowed us to experience the position of being a learner and apply that to my own teaching practice”

  16. PTLLS training “how to assess individual learner needs in a group and adapt delivery of material accordingly” “preparation of detailed lesson plans has been useful, to think of the purpose of the session and how learners will engage with material”

  17. Organisational Advice and Guidance Service Next steps……..

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