Solution Overview

1. Solution Overview

2. Agenda • About Goliath Technologies • HyperThetical for NetScaler Overview • Solution Demonstration • 30-Day Free Trial • Open Discussion

3. What does it mean to be proactive… • Changing the way you think about how you monitor your applications, infrastructure and virtual environments. • Being less reactive to end users and more proactive. • Stopping the finger-pointing at IT by determining causality and prove that the problem has been fixed now and into the future.

5. About Goliath Technologies Deep, Well-Established Customer Base • Founded February 2010 • Acquired Breakout Software October 2010 • Acquired Aduro January 2011 • 400+ customers worldwide • Privately held • Offices: Philadelphia, New Jersey and Texas

6. Our Customers Financial Services Managed Services Providers Healthcare Insurance Energy/Utilities Government /Education

7. Overall Customer Growth 500+ 335 5X Growth in Under Four Years!! 140 100 20,000+ User Licenses Deployed

8. Powerful Solutions

9. Where We Fit Fills the Gap First-to-Market Citrix Ready Technology Partner for AppFlow BI!

10. The Sound of Pain • “I can’t see NetScaler traffic so I don’t know how they are balancing their load.” • “I am on a constant quest to determine root cause of latency and I know the NetScaler would be helpful if I could get visibility into the traffic.” • “NetScaler could provide me with the visibility to pre-empt latency if I could just analyze the data” • “I want to see what server is doing what and which one is potentially causing the performance problem.”

11. Why HyperThetical for NetScaler?

12. Solution Overview • Installs as a virtual appliance • Up and running in minutes • Provides detailed BI through multi-dimensional analysis of real-time AppFlow data • Analyze XenApp and XenDesktop user activity • Turns raw NetScaler data, into information enabling informed action by IT professionals • Integrates into other analytics architectures and enterprise monitoring and ticketing solutions such as MonitorIT

13. Product Architecture Syslog 3rd Party Analytics Solutions API Event Condition Direct Data Export Enterprise Monitoring Enterprise Ticketing Collects | Indexes | Analyzes | Reports

14. Key Features Easy to Use and Integrate Operational Reporting Business Intelligence • Auto Discovery • Virtual Appliance • Web Application • Platform Agnostic (VMW & Xen) • Browser Agnostic • Mobile-ready • API’s for Direct Data Export • Monitoring Integrations through Syslog • Customize operational analysis • Export live data • Print reports • View historic trends • Customizable dashboards • Multi- Dimensional Analysis • Monitor real-time trending • Drill down to transactional level

15. Basic NetScaler Metrics – for All Versions of NetScaler NetScaler Functions User Behavior Web Servers • Transactions per NetScaler • NetScaler Cache vs. Server • Load Balancing – Server vs. NetScaler Traffic • Server Traffic • Latency - Request to Response • Unique Access Path • IP Address • URL Accessed • Connections to Citrix StoreFront & Web Interface • Website Activity • Page latency • Number of Connections • Pages Viewed • Visit Date/Time • Page Load Errors • Citrix StoreFront / Web Interface Latency & Availability Data Information Action

16. Complementary to Citrix NetScaler Insight Center Business Intelligence Broad Platform Support • Multi-dimensional analysis • Drill-down to transactional • Customizable dashboards • Integrate with 3rd party Monitoring Tools (i.e. MonitorIT) to close the troubleshooting loop • Alerting and Notifications to problems (via integration with 3rd party monitoring tools, i.e. MonitorIT) • Platform agnostic install • Support for all Major Hypervisors: • XenServer • VMware • Hyper-V • Previous version of NetScaler support • v9.3 • AppFlow 1.0, 1.1 and 3.0 support Data Information Action

17. NetScaler 10.1 AppFlow v3.0 Support

18. Product Architecture Syslog 3rd Party Analytics Solutions API Event Condition Direct Data Export Enterprise Monitoring Enterprise Ticketing Collects | Indexes | Analyzes | Reports

19. *NEW* KPI’s from AppFlow 3.0 • The following builds on our support for older versions of AppFlow: • With AppFlow v3.0, HyperThetical for NetScaler gathers more user specific key performance indicators. • Deeper visibility into XenApp/XenDesktop behavior through HDX Insight analysis. • Brings together both user and environmental specific data for deeper insight into NetScaler traffic. Data Information Action

20. *NEW* KPI’s from AppFlow 3.0 • XenApp/XenDesktop Specific Data: • User logins/logouts to the XenApp Storefront. This includes user’s actual user name. • Notification when the user launches an application. • The name of the application. • The type of device the user is running (PC, iPad, etc). • Real-time performance data about the XenApp session: • Total number of packets over time period. • Average packet size. • Average time to transmit. • Maximum time to transmit. • Notification when a user closes an application. Data Information Action

21. *NEW* KPI’s from AppFlow 3.0 • What does this give you: • Which users are logged into the storefront. • Which users are running applications. • What applications are being run. • Total number of concurrent copies of the applications running at any time; useful for licensing. • Real-time performance of applications; ability to send Syslog message to MIT for remediation. • Reports on users, applications, etc. Data Information Action

22. Complementary Features to NetScaler Insight Center Business Intelligence Broad Platform Support • Multi-dimensional analysis • Drill-down to transactional • Customizable dashboards • Integrate with 3rd party Monitoring Tools (i.e. MonitorIT) to close the troubleshooting loop • Alerting and Notifications to problems (via integration with 3rd party monitoring tools, i.e. MonitorIT) • Platform agnostic install • Support for all Major Hypervisors: • XenServer • VMware • Hyper-V • Previous version of NetScaler support • v9.3 • AppFlow 1.0, 1.1 and 3.0 support Data Information Action

23. Solution Demonstration

24. About Suncoast Hospice Solution • Suncoast Hospice evaluated several solutions including Citrix Insight. • No solutions provided the functionality to isolate performance issues within the NetScaler – both in real-time and historically. • Selected HyperThetical for NetScaler for several reasons: • Provided real-time and historic views of data. • Visualized where bottlenecks were NOT happening to isolate where issues were located. • Was extremely affordable compared building an internal solution. • The solution was up and running quickly at a low cost. • Founded in 1977, Suncoast Hospice is a not-for-profit organization committed to serving those living with chronic and or terminal illnesses, nearing the end of life, or experiencing grief. • All of Suncoast Hospice’s traffic is running through their Citrix NetScaler. • Relies on Citrix NetScaler for system performance and network trafficking. Problem Results • Complete visibility in NetScaler Traffic • Can isolate issues on the front-end and back-end of their network to more quickly troubleshoot performance issues. • Can better provision server utilization to meet the needs of their remote workforce accessing XA/XD. • Users are now experiencing increased uptime and performance. • Leveraging Citrix NetScaler to load balance connections to their web interface. • 80% of total workforce was remote using XA/XD through NetScaler. • Not able to access mission critical data regarding NetScaler traffic to identify performance degradation ahead of end-user performance slow downs. • Need visibility into what is working compared to where there are/were bottlenecks.

25. Free Trial! www.goliathtechnologies.com/hyperthetical

26. Q&A We’ll be happy to answer any questions you may have…

27. Contact Us! Photo Name Title Email Phone • Call 1-855-GOLIATH • Visit us at www.goliathtechnologies.com • User Forms http://www.goliathtechnologies.com/support-forums • Follow us on LinkedIn!