SET Distribution & Accessories

1. SET Distribution & Accessories

2. Introductions • Who is in the Distribution Department? Karen Schmitt Seth Schwartzman Maria LaRocca Pattie Miller Kim Beddia

3. Introductions Who is in the Accessory Department? Glen Rizzo Larry Daniels Sheila Weinstein Sonia Samaroo-Hayes Bob Duffin

4. Introductions Who is in the Sales Planning Department? Mike Stark Karen Otis Michael Castrogovianni Craig Elias

5. What is Dealer Daily? left side vs. right side - Training & Development Tutorials and Incentives are on the left side.......reports & information on the right side

6. Dude where is my car? • Basic Vehicle Inquiry screen is real time

8. Has this accessory already been installed?

9. Accessory Install Dates

10. When will this car ship from the port?

11. When will I receive it? • Transport Carriers have 3 business days after the date it has been marked shipped to deliver it to the dealer. • Federal laws govern the amount of driving/work/sleep time each driver has.

12. Backhauls !! How do I set it up a backhaul?

13. How much will this backhaul cost? How can I check the status of a backhaul? EMAIL: Backhaul_info@jmfamily.com

14. Contacting Distribution • EMAIL, EMAIL, EMAIL !!

15. Dealer Trades/Voiding units • Before you commit to a trade, check the basic vehicle inquiry screen which is real time to make sure it has not been marked shipped yet • The Vehicle Processing Center’s hours of operation are normally 6:00am – 3:00pm. We will no longer ask the carriers/port’s to void cars after noon.

16. Launch Calendar Location: Resource Library Box / Vehicle Information / Click drop down box

17. Q & A

18. Break

19. Associate Purchases • What price does the associate pay? Invoice - Holdback, Accessory Holdback Finance Reserve, DAP, Advertising fee - $400 - Applicable incentives - Dealer Cash - Max DPC = Great Deal !!!

20. Allocation & Production Calendar Domestic Production Weeks Location: Resource Library / Allocation Calendar 2010

21. Allocation Recap Report Location: Dealer Daily / Reports Box / DCS Reports / Alloc Recap

22. Preference • Lottery system, Last Updated Preference report, Preference recap report? • When can I preference? • How often should I update my preferences?

23. Dealer Pipeline Management System • The Dealer Pipeline Management System (DPMS) integrates dealer swaps of allocated unbuilt units, dealer preferences and special orders into one system. It reduces the manual process of locating vehicles and calling other dealers to negotiate trades of allocated units.

24. DPMS continued..... • Benefits are: • Ability to balance pipeline • Reduces need to dealer trade • Bigger trading pool for better fulfillment • Ability to tie into preference system • Utilizes multiple methods of satisfying requests • Modify models, colors and accessories • Helps to fine tune your inventory

25. DPMS continued.... • Step 1 - Submit Factory Specifications of the desired vehicle • Submit an “I WANT” request including series, model, color, and factory equipment • Step 2 – Select vehicle(s) in your pipeline that you are willing to change or trade. (I HAVE)

26. DPMS continued..... • Step 3 – After submission of “I WANT” and “I HAVE” request, the system will look for an immediate match within the nationwide trading pool. • The pool is made up of “I WANT” & “I HAVE” requests from dealers across the country. • SET is the only region who receives vehicles through the port of Jacksonville which is why we do not use the virtual trade on import units.

27. DPMS continued..... • Step 4 – If an immediate match can not be made, the request will recycle. • The system may prompt you to select a suggested “I HAVE” vehicle to give up from your inventory to get the desired “I WANT”. • A change request will be sent to the plant . (this is an overnight process) • You may submit a special request to have the vehicle built. 90-120 days

28. Body Shop Reports • How much damage? • When will it be repaired? Location: Dealer Daily / Reports Box / DCS Reports / Daily Body Shop

29. Body Shop Repair Codes How can I read the damage codes? Location: Dealer Daily / Resource Library Box / Repair Criteria

30. Q & A

31. Vehicle Smart Processing

32. Vehicle Smart Processing

33. Lunch

34. Installed Accessories • Can I change my vehicle once a Work Orders has been issued? Work Order Indicator Answer: Call or Email Accessory Sales or Distribution and ask to submit a Vehicle Change Request (VDCR) to the Processing Centers.

35. Accessory Spread

36. Select one of the hyper link titles under the title heading to view and print a specific Pricebook. Accessory Price Book

37. Accessory Templates A tool that allows dealers to automate the accessorization process. • Model specific, with ability to create up to six different templates • Significantly reducing time working allocation • Create templates that match to individual dealership sales trends, i.e. personalize to your dealership

38. Accessory Templates • Highlights: • Dealer Defined Templates • Templates are checked for conflicts & equivalents when saved • Your Dealer 100% Accessories are pre-selected & automatically added to each template

39. Dealer Enrollment forms • Accessory Forms include: • Leather & Wheel Books • Price books • Survival Guides • Accessory Credit Forms • Port Return Requests • PIO Standardization Enrollment • 100% Dealer Enrollment • Accessory Display Vehicles (new) New

40. Accessory Display Vehicles A live sales tool to display accessories on vehicles Accessory Display Vehicles are pipeline protected Dealership can now order 2 units per series (Must be from different production weeks and/or shipments) Accessory Display Vehicle must be on placed in a high customer traffic area, either the new vehicle showroom or covered display area Vehicle specific POP provided for each display vehicle The goal is to grow both DIO and PIO Accessory Sales and dealership profit opportunities

41. Accessory Display Vehicles ADV Calendar Camry – April – May Tundra – June – August (extended due to low production volumes) Sienna – September – October Rav4 – November - December

42. Spray in Bedliner • Both Spray-in & Drop-in Bedliners are now available!!! • Recently added to the Top 5 Accessory Spread process • Accessory can be added individually to vehicles, as a 100% Accessory or via a template

43. New Navigation • Navigation Entry • Large Buttons • Intuitive Icons • Help Menus • Simple & Advanced Modes • Map View • Quick Touch Icons • Detour / Points of Interest • Favorite Features

44. New Navigation Hi-Speed Flash Memory Processing - Faster Calculation and Re-Routing 2D / 3D with City Views - Recognizable Signs and City Landmarks Easy Map Updates - Low Cost Consumer Download Map Updates via SD Card Dealer Cost ~ $850 MSRP ~ $1299

45. New Entertainment System • Easy Connect DVD System • Plug-n-Play • Pre-wired at the Vehicle Processing Centers • Available with 10” screen • Product launch – September 2010 on SiennaAvailable of Tundra Crew Max and Sequoia in October 2010 • Pricing: Dealer - $1099 MSRP - $1599

46. Toyoguard All New Branding

47. Toyoguard

48. Toyoguard

49. Toyoguard

50. Q & A