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Hawkstone CMS

Hawkstone CMS is an integrated courier management solution designed to tackle challenges such as inadequate delivery tracking, lack of real-time updates, and insufficient management information systems. Offering customizable modules including Scanning, Call Centre, Mobile Manager, and Administration Applications, it ensures fast and accurate updates, dynamic reporting, and enhanced driver management. Real-time feedback and robust reporting features empower your business to enhance delivery performance and meet unique customer needs effectively.

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Hawkstone CMS

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Presentation Transcript

  1. Hawkstone CMS Courier Management Solution

  2. 1. Courier Challenge • Challenge Of Getting Delivery Information Back To Base • Absence Of Real-Time Delivery Tracking • Inadequate Management Information From Courier Business Systems • Lack Of Customised System To Match Specific Business Requirement

  3. 2. Hawkstone CMS • Integrated Courier Management System • Modular For Custom Implementation • Real-time Feedback From Drivers About Delivery Progress • Dynamic Management Reporting On Courier Business Performance

  4. 3. Available Modules • The Scanning Application • The Call Centre Application • The Mobile Manager • The Administration Application • Reporting and feedback • Mobile application

  5. 3.1 Scanning Application • Simplifies computer inputs with bar-coded check points and system updates. • Fast and accurate system updates • Quick sorting of large amount of items

  6. Scanning Application Menu and screen shots

  7. 3.2 CMS Call Centre Application • Quick And Reliable Information • Application Caters For Unique Business Scenarios • Information Is Made Available Dynamically On Other Applications

  8. Call Centre ApplicationMenu and screen shots

  9. 3.3 Mobile Manager Application • Monitor And Control Your Driver Work Allocations • Dynamically Re-assign Items To Different Drivers • Used To Determine If All KYC Documentation Is Valid • Viewing Of KYC Documentation In Real-time

  10. Mobile manager applicationMenu and screen shots

  11. 3.4 Administration Application • Manage & Control The Entire Solution From One Central Application • Add, Edit And Delete A Multiple Amount Of Variables Like: • Agents • Security Groups • Call Centre Scripts, • Etc. • Super User Access To Change Status Codes Of Items.

  12. Administration ApplicationMenu and screen shots

  13. 3.5 Mobile Application • Works On Any PDA Device That Runs Windows CE. • The Driver Has An Overview Of Deliveries. • The Driver Can Do An Electronic Proof Of Delivery (ePOD). • Customer Must Sign On Device And Also Provide Feedback In The Form Of A Customer Satisfaction Report.

  14. Mobile Application Screen shots running on the Pocket loox

  15. 3.6 Reporting Application • Provides Real-time Reporting On The Progress Of The Driver And The Call Centre. • Ability To Drill Down To A Single Item Level For More Details • Search Function To Search For Items Not Currently Available, Or Which Current State Is Unknown. • Reports On Courier And Call Centre Performance • Reports On Customer Satisfaction

  16. Reporting ApplicationMenu and screen shots

  17. Thank you For more information, please contact Alec Avierinosor Cedric Boltman on 012 345-9260.

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