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Orchestrator Use Cases at Appalachian State and Illinois

Learn about the current environments, uses, scripts, and benefits of Orchestrator implementation at Appalachian State and Illinois. Discover how this automation tool is saving time and optimizing processes in IT services.

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Orchestrator Use Cases at Appalachian State and Illinois

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  1. Orchestrator Use CasesAppalachian StateIllinois Andrew Sanders Erik Coleman

  2. AppState Environment • Single server: • SQL instance • Runbook server • Web console • Runbook Designer • Runbook Designer also on clients Information Technology Services

  3. Current Uses • Four Runbooks: • SCCM application requests • Endpoint Protection Remediation • Endpoint Protection Remediation clean-up • Help-desk software process Information Technology Services

  4. Endpoint Protection Remediation Information Technology Services

  5. Using Orchestrator at Illinois Erik Coleman, Senior Manager, Enterprise Systems ecc@Illinois.edu

  6. Current Environment • Single Orchestrator Server: • SQL instance with custom DB • Runbook server • Web console • Runbook Designer • In process of moving SQL DB's to separate server • Custom ASP.NET Web Front End

  7. Current Uses • Lync Account Provisioning • Person Accounts • Role-based (non-person) Accounts • Common Area Phones • Add/Delete/Change

  8. Lync Account Provisioning Workflow • Need for phone endpoint • Telecom Unit Coordinator (TUC) submits service request • Phone Number Assigned • Submit Ticket to Lync Team • Manual Actions by Lync Team (LCP or PowerShell) • Respond/Close Ticket Use Orchestrator

  9. LyncProcessingMain Runbook

  10. LyncScripts Child Runbook

  11. Anatomy of our Scripts • “Run .NET Script” Activity: • Grab data from SQL table • Initialize Lync and Exchange Remote PS Sessions • Invoke Script as 64-bit • Call local Lync-PowerShell Scripts

  12. Typical PowerShell “Wrapper” Code # Function to initialize Lync and Exchange connections Function ConnectSessions { $pass = ConvertTo-SecureString ”{LyncServiceCredential} -AsPlainText -Force $cred = New-Object System.Management.Automation.PSCredential ("{LyncServiceAccount}",$pass) Import-Module ActiveDirectory $LyncSession = New-PSSession -Name LyncSCORCH –ConnectionURI {LyncConnectionURI} -Credential $cred Import-PSSession $LyncSession $ExchangeSession = New-PSSession -Name ExchangeSCORCH –ConfigurationName Microsoft.Exchange -ConnectionUri {ExchangeConnectionURI} -Authentication Kerberos -Credential $cred Import-PSSession $ExchangeSession }

  13. Typical PowerShell “Wrapper” Code # Initialize Remote PowerShell Sessions Invoke-Command –ScriptBlock ${function:ConnectSessions} # Actual script execution: Grab appropriate script from variables and pass args. $scriptPath = {LyncScriptPath}{LyncAddPersonScript} $argumentList = @() $argumentList += ("-Username",$netid) $output = Invoke-Expression "& `"$scriptPath`" $argumentList 2>&1" -ErrorAction Continue Remove-PSSession -Name LyncSCORCH Remove-PSSession -Name ExchangeSCORCH

  14. Is Orchestrator Worth the Time? • Activating a Lync Account • O = 3180 minutes (53 man-hours) • T = 8 minutes • Nt= 200/month • T x Nt= 1980 minutes/month saved • Using Orchestrator was “worth it” after 2 months in production

  15. Tips and Tricks • Avoid Counters • Some Activities not thread-safe, like Append Line • Junctions are not what they seem • Logging is not centralized (DB, text, and EventLogs) • Edit PowerShell in PowerGUI (or equiv.) • Native PowerShell 2.0 engine is 32-bit only

  16. Future Orchestrator Uses • Some things already done with PowerShell • Identity Changes • VM Provisioning

  17. Questions?

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