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PREVIOUS RESUMES Before the job market became so competitive, the trend in resumes was to list as many job duties and responsibilities as possible. This was supposed to impress the reader. But instead, the reader did not bother to read all of this material and most of the times, it tended to be repetitious and boring!
EXAMPLE - FORMER STYLE IN RESUMES: Accounts Payable Assistant, ABC Company, March 2000 to May 2002 Ran quarterly reports to assist the Controller with quarterly financial statement preparation. Placed items on spreadsheet for analysis. Called customers on phone to solicit payment of past due accounts. Recorded payments on data report on a daily basis. Paid bills.
NEW STYLE • NOW NEED RESULT-BASED RESUME EXAMPLE: Accounts Payable Assistant, ABC Company, March 2000 to May 2002 Process payables and receivables Create spreadsheets for daily analysis RESULT: Decreased collections 20%
WHAT HAPPENS? • HERE, the reader not only gets an idea of what you did as part of your routine duties, but he gets a sample of how you improved company profits.
OLD STYLE • Customer Service Assistant, Best Buy, April 2001 to present. Ran Cash register. Processed returns. Contacted vendors about problems with CD’s. Assisted customers with purchases of electronic equipment. Placed incoming merchandise on shelves. Conducted monthly inventory of all items in department. Promoted holiday sales.
NEW STYLE Customer Service Assistant, Best Buy, April 2001 to present - Setout merchandise, ran cash register, made daily deposits. ACCOMPLISHMENTS: Kept clean and neat department & solved customer problems and concerns.
SAMPLE RESUME
WHAT IS ACOVER LETTER ANYWAY? • A cover letter is a business document that is used to explain: • Which job you are applying for • Why are you applying to XYZ Company • What are your special skills as they relate to those requirements listed in the job description OR if no description is given, what do you bring to this company? • Thank the reader for time spent in review
SAMPLE COVER LETTER
AVOID THESE MISTAKES! • No dates for employment • Objective missing • Incorrect spelling (automatic trash can) • Placing references on resume rather than listing separately • Missing community, volunteer and club memberships • Not listing key courses taken in major
MORE MISTAKES • No contact information • Too duty oriented – like job description • Unprofessional email addresses • Poorly formatted • Resumes over 2 pages • Long dense paragraphs – no bullet points • Lying and misleading the employer • Gaps in employment
Needed to list your job objective in the most profession way Assist you in pulling out and developing skills information Provide initial feedback for resume Career Center Help
JOB STRATEGIES Cover letter explored. Student draft cover letter for review. List of companies developed for pro-active and reactive recruiting. Resumes and cover letters sent to companies. Interviews, hire offers extended, offers accepted. Cover Letter and Plan of Action
EMAIL What do you need to know about emailing your resume? Be alert to providing a resume that can be scanned. ASCII – plain text file without any special formatting – read by any computer Open your resume in your program File menu chose “Save as” & then Plain Text Close the document
BODY LANGUAGE • The handshake is the only universal gesture in business. • Keeping hands in plain sight conveys trust and open attitude. • Placing hands in pockets means you are trying to hide something. • Cupping a handshake with your left hand is insulting.
EYE CONTACT • Americans believe eye contact shows honesty. • It also shows confidence. • However, keep in mind direct eye contact has different meanings across cultures.
INTRODUCTIONS • Before making introductions, know how to introduce a peer, a supervisor and or a speaker. • When introducing a co-worker to your supervisor, begin by saying “Dr. Avery, may I introduce William Sumerel” then say, “William, this is our Vice Chancellor for USC Upstate, Dr. Reginald Avery”.
NETWORKING • Nametags should be placed on the right lapel. • Drinks should be carried in the left hand. • Approach a person who is alone or a small group of three or more. A group of two may be engaged in a personal conversation. • Always excuse yourself before leaving.
GRATUITIES • Food Server 15 – 20 % • Room Service if not included in bill • Hotel Porter, Ship Porter, Concierge • Maid to be paid at the end of your stay • Valet who brings your car • Doorman who hails a cab • % should be minimum if poor service
DINING OUT • Begin eating when last person at your table has been served. • Forks, bread and butter plates are to your left. • Knives, spoons and glasses are to your right. • Desert plates - parallel above your plate • Use utensils from left to right.
EATING TIPS • Tear bread • Cut tomatoes • Leave dropped food alone • Unfold napkin when serving begins • Pass items left first then back to right • Thank servers no more than twice