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Importance of Effective Business Communication in Today's Global Workplace

In Unit 2 of our Business Correspondence course, we explore the significance of effective communication in a dynamic workplace. With 196 countries involved in global business, understanding cultural communication and professional interaction is essential. By the end of this unit, students will be equipped to articulate the crucial role of clear and efficient communication in fostering relationships and driving success in diverse professional environments.

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Importance of Effective Business Communication in Today's Global Workplace

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  1. The number of countries are… 196

  2. Unit 2Business Correspondence

    Week 9 Slot 1 & Slot 2
  3. UNIT 2 LEARNING OUTCOMES By the end of this unit, students should be able to describe the importance of becoming an effective business communicator in today's changing workplace. write different types of business letters. apply accurate language and appropriate lexical resources in business letters writing.
  4. THE FOCUS 21st century business writing Writing enquiries and replies to enquiries Writing complaints and adjustments
  5. LEARNING WEEK Week 9, 1st meeting: Apr 21st, 2014 Enquiries and reply to enquiries Complaints and adjustments Week 9, 2nd meeting: Apr 23rd, 2014 No face-to-face class; activities at hostel Week 10, 1stmeeting: Apr 28th, 2014 Revision Week 10, 2nd meeting: Apr 30th, 2014 8.00am-9.30am Assessment 4 – 10%

  6. FOCUS 1

    Business communication in the 21st century
  7. Introduction What is academic writing? What is business writing? What is free writing? What are other types of writing?
  8. Activities Activity 1: Reading (21st Century Business Language), pp.60-61 Activity 2: Language problems with today’s business writing, pp.61-63
  9. ANSWERS: Redundant expressions / Long phrases 1. Please be advised that Our next meeting will be held on Monday 14 June. 2. Kindly be informed that The fire alarms will be tested at 9 am tomorrow. 3. I am writing to let you know that Mr John Lim is no longer with our company. 4. Please 5. despite 6. investigate 7. if 8. soon 9. later
  10. ANSWERS: Yesterday’s language 1. Thank you for your letter of 21 October. 2. These goods will be sent to you today. 3. These are items we have in our stock. 4. Please let us have this information soon. 5. I am pleased to enclose our new catalogue, and I hope you find it interesting. 6. Please give me a call on 6033443231 if you have any questions.
  11. ANSWERS: Passive voice 1. I have arranged for a repeat order to be sent to you today. 2. I have investigated / looked into this matter. 3. Adrian Chan will conduct the seminar. 4. Our staff developed the new system. 5. The President presented the cheque to the charity. 6. Please let me have this information for the directory. 7. Please read these notes carefully before completing the form. 8. Our client has concluded the investigation and signed the paperwork.
  12. ANSWERS: Using nouns 1. We motivated staff by introducing Learn at Lunch sessions. 2. His careless driving caused a serious accident. 3. Newton Hospital decided to expand its pediatric services. 4. The accountant does not expect them to meet their deadline.
  13. ANSWERS: Impersonal and cold 1. Thanks for your call this morning. 2. It was good to speak to you today. 3. Thank you for your email. 4. I hope to receive your approval. 5. Please process this order soon. 6. Please let us know what you would like to do. 7. We will send you the letter early next week 8. I hope you will take a few minutes to complete this survey.
  14. Activities Reading (Fully Blocked Layout with Open Punctuation), pp.69-70
  15. The four-point plan (p.71)
  16. Activities Language expressions exercises (pp.71-72)

  17. FOCUS 2

    Writing enquiries and replies to enquiries
  18. Activities Writing a reply to enquiry (p.73)
  19. Activities Find examples of enquiries and reply to enquiries letters from the web. Match the information in the letters to the four-point plan structure. If there is insufficient information, add in your own ideas. Finalize your writing based on the Fully Blocked Layout with Open Punctuation. Upload your work in wikispaces.

  20. FOCUS 3

    Writing complaints and adjustments letters
  21. ACTIVITY 1 Reading: Guidelines for making a complaint (p.75) Reading: Guidelines for responding to a complaint (p.76) Practice: a. Rearrange the following sentences in numerical sequence of the four-point plan when replying to accept a complaint. (p.76) b. Rearrange the following sentences in sequence of the four-point plan when replying to reject a complaint. (p.77)
  22. ACTIVITY 2 Useful expressions for making complaints and responding to complaints. (pp.77-78)
  23. ACTIVITY 3 Analyze the example of the complaint and adjustment letters attached in the wikispaces.
  24. Task for Wednesday, April 23rd Wikispaces- Unit 2 Download ‘Activity for 23 Apr 2014’ Individual practice: Complete Part A, Part B, Part C Create a page in your wikispaces entitled ‘23 Apr 2014’. Write your response onto that page.
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