Ragan Management Group E-mail Communication Getting The Most From Every Message

1. Ragan Management Group  E-mail Communication�Getting The Most From Every Message May 31, 2006 Steve Crescenzo steve@crescenzocommunications.com

3. Clients include: Boeing Siemens McDonalds Allstate Lockheed Martin Sears John Deere Ohio State University Merck Intel Philips Electronics IRS Pacific Gas & Electric

4. Overview of e-mail E-mail overload rage is building! It�s replacing face-to-face communication People hate it . . . But need it There�s too much of it People don�t know how to use the tool Do it right . . .and people will appreciate it Don�t have to be a writer . . .but you have to know how to write e-mails Different than writing something for print