Lean - Continuous Process Improvement

1. Lean - Continuous Process Improvement Transforming your organization one process at a time State of Minnesota - Enterprise Lean

2. Lean: A rose by any other name

3. Why this? Why now? It will help your organization consistently perform at a high level It improves employee morale It can reduce costs, improve customer satisfaction It helps your organization adapt to changes in technology, customer expectations and workforce turnover

4. What is it?

5. It�s the 3 Ps Purpose � why does the process exist? Do we know what we�re getting, and what we need from the process? People � do we have trained people doing the right task, at the right time, in the right way? Process improvement � is the process designed and managed to optimize the outputs desired from the process? Is the workplace oriented to maximize the performance of the process?

6. Improvement purpose Do we need to reduce cycle time? Do we need to improve quality? Do we need to reduce costs? How many widgets per day are we making? How do we control and manage variation to reduce errors/defects Can we make the same number with less cost

7. People Do your people know their job? Is the work they�re doing value-added? Is there a standard work procedure for each step of the process? Do we have worker-watchers? Are your people physically situated in a way that allows them to efficiently participate in the process?

8. Process improvement Do we periodically take an in-depth review of the current process? Do we examine our process for work wasters? (handoffs, waits, rework, multiple reviews, down time?) Do we have in-process measures that tell us how well the process is performing?

9. Basics of Process Improvement Involve the people who work in, and are most familiar with, the process Establish order through 5S � (sort, straighten, scrub, systematize, standardize) Map out the �as is� process, include all steps, waits, handoffs, and review cycles Define goals for the improvement effort (e.g. reduce cycle time by 50%, reduce defects [rework] by 50%) Create a new process; focus on eliminating work wasters, wait, handoffs, etc.

10. Sustaining the Improvement Document standardized work � insure all employees know and follow the process Measure and report on the process outputs Keep leadership involved and aware of how the process is performing � is the process continuing to meet the established goals? If not, how will it be addressed? Recognize, celebrate and reward the effort and continued performance