1. A Act P Plan Check C Do D Process Continuous Improvement Improving Quality

2. HOSHIN PLANNING Ho = direction shin = needle Hoshin = compass

3. Hoshin Planning “Any organization with a mediocre plan well executed will beat another organization with an excellent plan not executed” “ Plans are nothing; Planning is everything” Eisenhower • Hoshin is a Process for the making and executing a Strategic Plan

4. Step 1 Strategic Analysis Step 2 Organisation Alignment P D A Step 3 Implementation C P D A Step 4 Review and Improvement C Hoshin Planning

5. 2. Align the organization: deployment of the plan 2.1. Develop objectives for the year • List objectives • Set periods • Develop performance measures for each objective 2.2. Objectives deployment throughout the organization • Through a relationship what/who, objectives/means deployed in cascade

6. Multiyear deployment Hoshin Planning Year 1 Year 2 Year 3 I II III IV Service A New library services for virtual students Service B Services C, D Increase foreign students inscription Market Analysis Actions Step 1 Actions Step 2

7. Deployment of objectives Top level Strategies become lower level Objectives and are deployed throughout the organisation Senior Staff ObjectiveStrategy Middle Management ObjectiveStrategy Line Management ObjectiveStrategy

8. Organizational deploymentHoshin Planning Objectives of Organization Activities in order to reach the yearly objectives Level 1 Top Managers Yearly Objectives Objectives of Organization Objectives level 2 = Activities level 1 Level 2 University Units Activities level 2 Objectives of Organization Objectives level 3 = Activities level 2 Activities level 3 Level 3 Departments/ Sections

9. Hoshin Plan deployment measurement Act Check Environment HOSHIN PLANNING Long range Plan and Vision ORGANIZATION PAST FUTURE Mid term Plan PRESENT Work the plan Plan 1 Year Hoshins Measures review

10. Hoshin Plan deployment measurement Act Check Environment HOSHIN PLANNING Long range Plan and Vision ORGANIZATION PAST FUTURE PROACTIVE Mid term Plan Work the plan Plan CONTROL 1 Year Hoshins Measures review REACTIVE