Process Mapping For Continuous Improvement
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Process Mapping For Continuous Improvement. What is Process Mapping?. Step-by-Step Diagram of Processes “As Is” Informative versus Directive Big Picture. STEP 2. YES. STEP 1. STEP 3. NO. STEP 4. But Nothing’s Broken!!?!. Very Satisfied (Delight). Performance. Time. Delight.
Process Mapping For Continuous Improvement
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Presentation Transcript
What is Process Mapping? • Step-by-Step Diagram of Processes “As Is” • Informative versus Directive • Big Picture STEP 2 YES STEP 1 STEP 3 NO STEP 4
But Nothing’s Broken!!?! Very Satisfied (Delight) Performance Time Delight Execution: Did It Very Well Execution: Did It Very Poorly (or not at all) Basic Needs Very Dissatisfied
Benefits of Process Mapping • Puts a Spotlight on Waste • Streamlines Work Processes • Defines and Standardizes the Steps and Sequence • Promotes Deep Understanding • Builds Consensus • Knowledge Transfer
SUPPLIER INPUTS PROCESS OUTPUTS CUSTOMERS YES STEP 2 STEP 1 STEP 3 NO STEP 4 SIPOC vs. Process Map? • SIPOC is High Level Process Map
Seven Steps to Success • Determine Boundaries • List the Steps • Sequence the Steps • Document Textually • Document Graphically • Check for Completeness • Finalize the Flowchart
Step 1: Determine the Boundaries • Bracket the Process - Start/End • Granularity • Be Focused
Step 2: List the Steps • Use Sticky Notes for Brainstorming • Post ideas without editing or censoring • Adjust granularity
Step 3: Sequence the Steps • The Steps are on Sticky Notes: Move Them Around • Reach Consensus with Group
Step 4: Document Textually • Use the Narrative Form to Document Steps • Be Informative/Big Picture
Step 5: Document Graphically • Create Flowchart in MS Word • Three Basic Shapes
Arrows show direction or flow of the process DECISION TASK/ACTIVITY START/STOP YES START/STOP NO
Step 6: Check for Completeness • Does the Process Make Sense? • Close All Decision Loops • Is the Map at the Right Level of Granularity? • Reach Consensus with Workgroup
Step 7: Assessment • Streamline Decision Making • Eliminate Redundancy • Eliminate Obsolete Steps • Add Missing Steps • Ensure Each Step Adds Value
How Does This Work With Assessment? Facilities Services Example The mission of Richland College Facilities Services is to provide a clean, safe, comfortable, well-maintained, aesthetically pleasing and environmentally responsible campus in support of teaching, learning, and community building.
Documentation Tools • Narrative Process Mapping Form • Flowchart Form
Narrative Form Original or Update: Is this a new process map or are you updating one previously mapped? Process #:Leave blank. OPRIE will assign the Process Number Date Submitted: Enter the date you submit form to OPRIE Department:Name of the Department that owns the process. Process Mapping Steward:Work group member overseeing mapping. Basically the person submitting the process map or contact person. Process Owner(s):Person(s) who owns the process. Use Position rather than individual. For example: Dir. of Institutional Effectiveness rather than Gloria Washington Name of Process:What is the name of the process? Be descriptive but succinct. Process Documentation Team Member: Person assigned to your area to help answer Process Mapping questions. Roy Bond, Sarah Gardenhire, Bao Huynh Description of Process: Brief description of the process. Example: This process describes the Process Mapping deployment process. Anticipated Completion Date: Process Mapping is not complete until Assessment section can be filled out. Assessment may indicate no changes currently needed or may suggest later process improvements Process Steps and Narrative: Use as many steps as necessary to document your process. Assessment:How effective or efficient is the current process. Is there a need for process improvement?
Flowchart Form Header: Same information as on narrative form Flowchart: Use MS Word to create add flowchart here
Drawing Canvas Drawing Canvas:The Flowchart Connectors will not work properly if drawing is not on a Drawing Canvas.
