eQuality: Continuous Process Improvement for eLearning Quality

1. Dr. Richard Schilke Associate Dean, Virtual College Florida State College at Jacksonville eQuality:Continuous Process Improvement for eLearning Quality

2. Our Quality Goal • Student Success While Meeting College Requirements • (Success, Rigor, and Integrity)

3. eQuality Model

4. Point of Contact • Dr. Richard Schilke • rschilke@fscj.edu • 904-357-8933

5. Quality Matters Broward College, Lisa Ciardulli Yaping Gao, Dist. Director of Instructional Design, ygao@broward.edu, 954-201-6360

6. @ Broward College • QM Membership in June 2008 • “Train-the-Trainer” QM Training: • District Director of Instructional Design • e-Learning Faculty Associates (22) • Resulted in 6 QM-Certified Peer Reviewers • QM + BC standards = BC Quality Standards for e-Learning Course Design • New Faculty Professional Development: • New Faculty - “Building Quality Online Courses” • Existing e-Learning Faculty - “Already Teaching Online? Quality Really Matters!” Broward College FDLC 11-09

7. QM Plan Going Forward • ALL New Courses: • Commissioned (BC Certification – must meet all 40 standards) • Non-commissioned (must meet 30 required standards) • Existing Courses, over time: • Commission Redesign (25 this year) • Voluntary Improvement (Certificate, Video Camera, Potential Candidate as eAssociate, recognition on website) Broward College FDLC 11-09

8. Faculty Recognition - Webpage

9. How the Process Works • Faculty speaks to associate dean about developing (for commissioned, all deans agree) • Faculty takes required PD training • e-Learning sends course development agreement to be signed • eAssociate is assigned to mentor faculty throughout the entire development process • Mid-term & final review w/ faculty, eAssociate, Assoc. Dean and Instructional Designer • Approval • Continued assistance, as needed Broward College FDLC 11-09

10. eAssociates Are Key to Success • Built-in group for vetting of new ideas and technologies – including Quality Matters • Faculty buy-in • Legitimacy of faculty working w/ faculty • more personal and more relevant • easier to facilitate – some on every campus • decreased learning curve over hiring new staff • Sharing of best practices – eAssociates and faculty Broward College FDLC 11-09

11. Results of Implementation • Higher quality courses • Increased student success rates in online courses (up 5% in past four years) • Master Courses for sharing • Increased number of online courses/programs • Increased number of technology skilled faculty • Community building among faculty • Able to maintain academic freedom without losing out on quality Broward College FDLC 11-09

12. Overall Course Benefits of QM • Alignment of assessments with learning outcomes • Improved course design - better navigation and directions • Increased use of grading rubrics • Increased use of discussion boards • More group projects/cooperative learning • More varied learning activities • More diverse assessments • More higher order/critical thinking skills • More student engagement and interaction • Creative use of new technologies and multimedia Broward College FDLC 11-09

13. Sample Course Broward College FDLC 11-09

14. Broward College FDLC 11-09

15. FDLC November 2009 MeetingQuality Matters at MDC • Developing standards • Faculty buy-in • Training • Roll out Ruth Ann Balla, Executive Director Virtual College, MDC