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Communication skills

Communication skills. Definition of communication : Communication is the act of transferring or exchanging information , ideas or thoughts easily and correctly verbal or non verbal language. Purposes of communication : 1- To establish inter and intra relationship

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Communication skills

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  1. Communication skills

  2. Definition of communication: Communicationis the act of transferring or exchanging information , ideas or thoughts easily and correctly verbal or non verbal language.

  3. Purposes of communication : 1- To establish inter and intra relationship 2- To be effective in expressing interest / concern for patient / family 3- To provide health care information 4- To influence others 5- To obtain information 6- To initiate change that promotes health 7- Establish a trusting relationship with a patient an support nurses 8- Prevent legal problems associated with nursing practice 9- Effective communication is essential for the establishment of a nurse _ patients relationship

  4. Elements of communication process MESSAGE WRITTEN MESSAGE? VERBAL MESSAGE? NON- VERBAL MESSAGE? ENCODING SENDER RECEIVER DECODING FEEDBACK

  5. Types of communication 1- verbal 2- non verbal 1- verbal: conscious use of spoken or written word - Characteristics : simple, brief , clear , well timed , relevant , adaptable , credible.

  6. 2- Non verbal: these message are considered to be more accurate than verbal communication . How we communicate non verbal : 1- personal appearance. 2- posture and gait. 3- facial expression. 4- eye contact. 5- gesture.

  7. kinds of communication : FormalInformal Formal communication ‘the official : It is a line of communication for the transmission of official message and information within or outside the organization. Informal communication ‘the grapevine: This kind of communication is build around the social relationship of the members of the organization

  8. Channels of communication in organization - Downward communication - Upward communication -Horizontal communication - Diagonal communication

  9. 1-Downward communication Nursing director Head nurse Staff nurse Staff nurse Staff nurse

  10. 2-Upward communication Nursing director Head nurse Staff nurse Staff nurse Staff nurse

  11. 3-- Horizontal flow communication :

  12. 4- Diagonal flow communication

  13. Strategies to improve communication : • Be a good listener. • Be clear in the use of language . • Provide right climate. • Watch carefully the tone of your voice. • Remember that the communication is a two way. • Help receiver to express his thoughts and feeling.

  14. Blocks / barriers to communication 1- Personnel factors . 2- Environmental factor .

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