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Mastering Communication Skills for Career Success

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Communication is the cornerstone of professional success. It encompasses the exchange of messages between individuals through various channels, such as in-person interactions, emails, or phone calls. Effective communication is not just about speaking; it involves listening, writing, and understanding nuances. Workers spend a significant portion of their time communicating, making it essential to develop these skills. Engage in activities that evaluate and improve your communication abilities, understand the psychology behind interactions, and utilize precise language to enhance your professional relationships.

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Mastering Communication Skills for Career Success

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  1. Communication Skills

  2. COMMCCCOUNICATION Communication is really all anyone ever gets paid for ultimately...and if you cannot effectively communicate...you will PAY...not get paid...“ -- Doug Firebaugh

  3. DEFINITIONS • The exchange of messages between and among human beings is known as communication. • It is the process in which information flows from a source to a receiver and back

  4. Exhibit 3-1: The Communication Process Model

  5. The COMMUNICATION CHANNEL • Sender--------------------------Encodes • Medium------------------------Message • Receiver------------------------Decodes

  6. CHANNELS • In person • Telephone • Email • Written • Third party

  7. COMMUNICATION AT WORKPLACE An average worker spends 80% of the time communicating 10% writing 15%reading 30%speaking 45%listening Patterns of interaction Forms of interaction

  8. ACTIVITY 1 • Select a friend, whom you have had the opportunity to observe frequently. Evaluate that persons ability to communicate effectively. Give specific incidents to justify your opinion

  9. Activity 2 • Describe a situation humorous or otherwise, in which you were involved and miscommunication occurred. What were the consequences? How could you have prevented the misunderstanding?

  10. Various kinds of written communications • Communication skills are essential for job success. Choose one of the following professions and discuss the various kinds of written communications needed to carry out the duties of this job • Salesperson • Manager • Nurse • Electrician • Accountant • Flight attendant • Mechanic

  11. Applying principles of communication Psychology • Abraham Maslow uses five rungs to describe the hierarchy of human needs • Basic physical needs • Safety and security needs • The need to Belong • The need to be “Somebody” • The need to help others and be creative

  12. Come up with different words that can be used for an employee who does not give up easily

  13. Connotative words • Persistent • Tenacious • Persevering • Obstinate • Stubborn • Unyielding

  14. Our words Affect our Behaviour • PURR WORDS • Beautiful • Kindness • Freedom • Successful • Persevering • SNARL WORDS • Cheap • Negligent • Fraud • Obstinate • Scrawny

  15. Group work • Imagine a departmental store and brainstorm five ways that appeals are made to your physical and safety needs through advertising ,displays, and pricing

  16. Home assignment Keep a log of your significant communication activities for the next two days. Use headings such as • Date • Time • Person involved • Summary of content • Communication Process

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