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COMMUNICATION SKILLS

Dr. Tran, Van Hoai Faculty of Computer Science and Engineering HCMC Uni. of Technology hoai@cse.hcmut.edu.vn. COMMUNICATION SKILLS. What is COMMUNICATION ? ‏. communicate (English) = Latin : communicare = make common + share

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COMMUNICATION SKILLS

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  1. Dr. Tran, Van Hoai Faculty of Computer Science and Engineering HCMC Uni. of Technology hoai@cse.hcmut.edu.vn COMMUNICATION SKILLS

  2. What is COMMUNICATION ?‏ communicate (English) = Latin: communicare= make common + share Merriam-Webster: to transmit information, thought, or feeling so that it is satisfactorily received or understood Powerful skill for students, engineers, business man

  3. Oral Presentation Audience Awareness Critical Listening Body Language Written Academic Writing Revision and Editing Critical Reading Presentation of Data Non-Verbal Audience Awareness Personal Presentation Body Language

  4. Mind map

  5. Why communication skills needed? • If no communication skills • Damaging professional growth • Limiting movement to top management positions

  6. Listening: heart of communication • About 80% of each day listening • About 40% of professional salary earned by listening • Increasing as you climb the professional ladder • Issues • Reflective listening • Physical listening

  7. Reflective listening • Focusing on • listen for prevailing emotion • put yourself in the speaker shoes • How to do • indicate your interest • Don't interrupt speaker • Involve your whole body (e.g., good eye contact) • Make speaker pay attention (e.g., "Hmmm", "Really", "That's interesting")

  8. Physical listening • Giving physical attention to speaker • eyes • shoulder • arms • legs • and …

  9. How to say vs. What to say • How is often more important than What • Non-verbal components: • Eye contact • Body posture (tư thế) • Distance contact • Facial expressions • Gestures (điệu bộ) • Vocal tone • Fluency • Timing • Clothing

  10. Public speaking (1) • Purposes • To entertain • To inform • To inspire • To convince • To persuade

  11. Public speaking (2) • 3 parts • Introduction: to attract the listener • Body: organized logically in order to be rememberd by listener • Speeches should not contain more than 4 major points • Conclusion: to review main points and challenges

  12. Principles of poor writing • Ignore the reader • Be verbose (dài dòng), vague (mơ hồ), pompous (khoa trương) • Do not revise (xem lại)

  13. Writing • The more you know, the easier and more effective your writing • Can you explain in your own words to someone knowing less than you do ? • If not, research more

  14. Systematic approach for writing • Research the topic • Plan • Do I know my subject? Do I know my reader? Is this writing necessary? • Draft • Eliminate useless words/sentences • Polish • Proofread

  15. Assertive yourself • Human behavour • Passive • Aggressive • Assertive • Assertiveness = foundation of effective communication • Basic formula of assertive statements = "When you (feeling nonjudgmentally), I feel (disclose feelings) because (clarify effect). I prefer (discrete desire)"

  16. More tips • Learn from mistakes • Reflect personal style • Paragraph power • topic sentence • transition sentence • Sentence savvy (khôn khéo) • Sentence is 15-22 words long • Breaking long sentences to shorter ones • …

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