1. In the Workplace GENERATIONS Lorelei Penera May 10, 2012

2. Agenda • Characteristics of Generations • Tips to working with each generation • Public Sector Problem • Recommendations • Questions

3. Working Generations

4. Traditionalists/Veterans- “Loyalists” Influences • Great Depression • World Wars Characteristics • Obedient/By the book • Individualists • Respect Authority- “Father Knows Best” • Duty before pleasure For Managers • Respect and Celebrate them • Excellent Mentors • Experience & Knowledge Work Ethic • One organization • Problem Solvers • Command and Control • Prefer memos & Face-to-face Meetings • Value reason behind decisions

5. Baby Boomers- “Workaholics” Influences • Civil Rights Movement • Suburbia Characteristics • Question authority • Optimistic • Activists For Managers • Oppose strict management styles • Value personal growth Work Ethic • Upward mobility • Input matters most; Long work hours • Dedicated to projects • Face-to-face consensus decision making

6. Generation X- “Skeptics” Influences • Emergence of MTV, AIDS, Computers • Parents laid off Characteristics • Unsupervised/Latchkey kids • Independent, adaptable • Outspoken Work Ethic • Self-directed • Value Leisure • Loyal to people • Output matters, not hours • Voicemail/Email • Mutual Respect For Managers • Be straightforward • Will leave if- • Limited career growth • Lack of regular feedback • Poor treatment • Motivated by challenges • Prefer brief training

7. Millennials/Generation Me- “Realists” Influences • Diversity • Violence • Expanded technology Characteristics • Peter Pan Generation/Helicopter Parents • Most Educated and Globally Concerned • (Over)Confident Work Ethic • Rule followers • Team Oriented • Effective multitaskers • Prefer digital Communications • Switch careers quickly For Managers • Need constant feedback • High Expectations • Need flexibility • Soft skill development

8. Generation 9-11/Z “Digital Natives” Influences • Recession • War in Middle East Characteristics • Very involved-sharing socially • Time less structured • Less optimistic Work Ethic • More self-directed • Individualistic • Prefer social networking for collaboration Managers • High productivity • Apt to mobile messaging • Focus on diversity • Business etiquette and grammar

9. Public Administration Challenge • Baby Boomers eligible retirement • Downsizing leads to poor succession planning • Not enough Gen Xers to assume positions • Millennials are not prepared

10. Recommendations from HR Professionals • Utilize knowledge from traditionalists to offset shortages • Offer more flexible work schedules (clearly defined goals) • Provide clear avenues to advancement • Promote rewards of work • Create leadership academies and be less conservative • Increase visibility • High School • College • Community and Religious Organizations • Baby Boomers as civilians • Utilize knowledge to improve government

11. Works Cited Benest, F. (2005). It’s a Reality: The Shrinking Talent Pool for Local Government Managers. Retrieved from http://www.frankbenest.com/shrinking%20talent%20pool.pdf CRM Learning. (2012) Mixing Four Generations in the Workplace. Retrieved from http://www.crmlearning.com/mixing-four-generations-in-the-workplace Gov101 Radio. (2010). Multiple Generations in the Workplace. Retrieved from http://www.blogtalkradio.com/gov101radio/2010/03/02/gov101radio--multiple-generations-in-the-government-workplace Franco, M. (n.d.) How Generation Y Works. Retrieved from http://people.howstuffworks.com/culture-traditions/generation-gaps/generation-y2.htm Hammill, G. (2005). Mixing and Managing Four Generations of Employees. Retrieved from http://www.fdu.edu/newspubs/magazine/05ws/generations.htm Hannam, S. & Yordi, B. (2011). Engaging a Mult-Generational Workforce: Practical Advice for Government Managers. Retrieved from http://www.businessofgovernment.org/sites/default/files/Engaging%20a%20Multi-Generational%20Workforce.pdf HRMGuide. (2002). Where will tomorrow’s public service employees come from? Retrieved from http://www.hrmguide.net/usa/jobmarket/public_service_crisis.htm MRSC. (2011). Demographic Change and Local Government: Workforce Issues. Retrieved from: http://www.mrsc.org/subjects/governance/demography/demogwork.aspx Ross, P. (2011). Gen Z in the Work Place- Thoughts after #Tchat. Retrieved from http://www.talentculture.com/culture/gen-z-in-the-workplace-thoughts-after-tchat/ The Enterprising Employee. (2008). Retrieved from http://msgenevieve.typepad.com/enterprisingemployee/2008/08/showing-my-age-in-a-multigenerational-workforce-1.html Trower, C.A. (2009). Traditionalists, Boomers, Xers, and Millenials: Giving and Getting the Mentoring You Want. Retrieved from http://www.brown.edu/Administration/Provost/Advance/Trower%20Generations%20and%20Mentoring.pdf Trunk, P. (2009). What Generation Z will be like at work. Retrived from http://blog.penelopetrunk.com/2009/07/27/what-work-will-be-like-for-generation-z/

12. Questions?