Download
communication conflict and negotiation n.
Skip this Video
Loading SlideShow in 5 Seconds..
Communication, Conflict and Negotiation PowerPoint Presentation
Download Presentation
Communication, Conflict and Negotiation

Communication, Conflict and Negotiation

269 Vues Download Presentation
Télécharger la présentation

Communication, Conflict and Negotiation

- - - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

  1. Communication, Conflict and Negotiation MGMT 370 Ch. 15

  2. Communication Process • Effective Communication • Efficient Communication • Persuasion • Credibility • Channels

  3. Communication Barriers • Channels • Communication skills • Nonverbals • Mixed messages • Physical distractions • Status • Filtering

  4. Effective Communication • Active listening • Feedback • Use of space • Channel richness • Technology • Electronic grapevine • Interactive management • Management by Walking Around

  5. CONFLICT • Substantive • Emotional • Functional • Dysfunctional • Causes?

  6. Conflict Management • Conflict Resolution • Styles • Avoidance • Accommodation • Competition • Compromise • Collaboration

  7. Conflict Management • Lose-lose • Win-win

  8. NEGOTIATION • Substance goals • Relationship goals • Criteria of effectiveness • Quality • Cost • Harmony

  9. NEGOTIATION APPROACHES • Distributive • Principled • Integrative • Best Alternative to Negotiated Agreement • Bargaining zone

  10. NEGOTIATION OBSTACLES • Fixed pie • Escalation of conflict • Overconfidence • Ignoring others’ needs • Telling, not hearing

  11. THIRD PARTY RESOLUTION • Ombuds • Mediation • Arbitration • Online