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Managing Conflict and Negotiation

Managing Conflict and Negotiation

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Managing Conflict and Negotiation

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  1. Managing Conflict and Negotiation A Guide for Watershed Partnerships From the: Conservation Technology Information Center (CTIC) By: Chuong Truong & Darin Jones

  2. What is conflict? • Conflict is a natural disagreement resulting from individuals or groups that differ in attitudes, beliefs, values or needs.

  3. Ingredients of Conflict • Needs – Essential to our well-being • Perception – Different Interpretation • Power – Control over Others • Values – Beliefs or Principles • Feelings and Emotion – ‘Control of…’

  4. Type of Conflict • Dysfunctional – Negative conflict • Functional – Positive Conflict

  5. Negative Conflict • Destroys Relationships • Suppresses Innovational Thinking

  6. Positive Conflict • Growth and innovation • New ways of thinking • Additional Management Options • Strengthen relationships Win/Win Resolution!!!!!

  7. Five Steps of Resolution • Analyze the conflict • Determine management strategy • Pre-negotiation • Negotiation • Post-negotiation

  8. Five Styles to Resolve Collaborating Accommodating High Compromising Concern for Others Competing Avoiding Low High Low Chart from OB Textbook Concern for Self

  9. Desired Outcomes • Agreement – Equitable and fair agreement that lasts • Stronger Relationship – Raising the level of goodwill and trust for the future. • New Perspective – Greater self-awareness and creative problem solving skills

  10. Competition? Any Questions? None?...Thank You! (Less conflict this way)