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Improving Nonverbal Communication Skills

Improving Nonverbal Communication Skills. Positive Nonverbal Actions Include:. As Speaker: Maintain eye contact. Use a tone of voice that matches your message. As Listener: Maintain eye contact. Lean forward and smile to show you are interested.

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Improving Nonverbal Communication Skills

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  1. Improving Nonverbal Communication Skills Positive Nonverbal Actions Include: • As Speaker: • Maintain eye contact. • Use a tone of voice that matches your message. • As Listener: • Maintain eye contact. • Lean forward and smile to show you are interested. • Nod your head to convey that you are listening or that you agree.

  2. Becoming an Active Listener • Positive Nonverbal Feedback • Verbal Feedback • Clarifying • asking questions to clear up ambiguities • Paraphrasing • restating speaker’s comments in your own words • Summarizing • reviewing the speaker’s main points

  3. Choosing the Right Communication Medium • Oral Communication • provides more immediate feedback • contains more nonverbal cues • Written Communication • good for conveying high quantities of information • can reach more people

  4. Hierarchy of Media Richness Rich Overloaded Zone (Waste of Resources) Media Richness Oversimplified Zone (Transmission not Adequate) Lean Routine/clear Nonroutine/Ambiguous Message Content

  5. Why People Have Difficulty Communicating • Sending Problems • Medium not Appropriate • Language Not Understood by Receiver • e.g., Imprecise, Ambiguous, or Foreign to Receiver • May be due to Culture, Education, etc. • Mixed messages • Inconsistencies among verbal and nonverbal cues • Sender does not solicit Feedback

  6. Why People Have Difficulty Communicating • Receiving Problems • Poor Attention (Listening, Reading, etc.) • Selective Perception • Closure • Due to motivation, emotions, past experience, culture, etc. • Lack of Trust • Receiver does not give Feedback

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