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What Ever IT takes

The Southern Clinical School at Monash Medical Centre in Clayton offers extensive IT network services to ensure efficient management and support of IT infrastructure. Our services include computer and network printer registrations, hardware/software support, handheld device assistance, and management of Novell and Macintosh systems. We also provide maintenance for standard software, general technical advice, and detailed service offerings as outlined in our Service Level Agreement. For assistance, contact our Network Services team via email or phone, available 24/7.

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What Ever IT takes

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  1. What Ever IT takes MMC Network Services Southern Clinical School Monash Medical Centre Clayton

  2. What do we do? • Management and support of IT infrastructure • Computer registrations • Network printer registrations • Hardware/software support • Handheld/PDA support • Novell Network management and support • Macintosh Support • Support of Monash standard software and corporate applications • Support Matrix • Computer accounts management • Creation and Extension of account • Website maintenance and support • General technical advice • Detailed service offerings are outlined in the Service Level Agreement • http://www.med.monash.edu.au/medicine/mmc/networkservices/docs/sla2007.pdf

  3. Logistics • Clayton • Moorabbin • Dandenong • Berwick • Kingston • Ominco • Strip • Pakenham • Cranbourne • Endeavour Hills • Springvale • Box Hill

  4. Network Services Team • Team • http://www.med.monash.edu.au/medicine/mmc/networkservices/team.html

  5. How to contact Network Services? • SCS Jobdesk • http://jobdesk.med.monash.edu.au/login/index.cfm?jobdesk_id=12 or • http://jobdesk.med.monash.edu.au and select Southern Clinical School • All network connected computers have jobdesk shortcut on the desktop. • Website • http://www.med.monash.edu.au/medicine/mmc/networkservices • Email • Network.Services@med.monash.edu.au • Phone • 959 x44011 • Fax • 959 x44015 • Hours of operation24 * 7

  6. Survey • http://www.med.monash.edu.au/medicine/mmc/networkservices/images/overallsur.jpg

  7. Strategy Moving Forward Communications Strategy Matrix Workflow Management SH out of warranty PHIMR Premium Engaging / Communication Benchmarking Faculty IT review Jean Hailes

  8. Example: Jobdesk Communication

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