1. THE APPRENTICES HOW TO EFFECTIVELY SUPERVISE AND MANAGE PERSONALITY CONFLICTS

2. Hardcore Personality • What is it a Hardcore Personality? • Ways to manage conflict with this personality type. • Change your reaction, set boundaries, hope for the best. • Unhooking • There is one last choice.

3. Hardcore personality • Clip#1

4. Passive Aggressive Personality • Video Clip

5. Negative Ned or Nancy

6. People Pleaser Personality • Very organized • Easily Liked • Helpful • Fear loss of Approval • Denial of problems • Feeling of Being taken Advantage of • Poor Problem solving abilities • Do Not know how to Relax

7. PEOPLE PLEASER PERSONALITY • I must be Liked by Others • I must work harder to make things better for others

8. Non-Player Personality • What is a Non-Player Personality? • What impact can a non-player have on your staff? • It can disrupt team chemistry. • How do you manage a talented non-team player?

9. Non-Player Personality • Non-Player Characteristics • noncommittal • silent • postpones decisions • ignores issues • wants all the facts • won't take risks • fearful and lazy • resists change • appears apathetic • How can a non-player affect the staff/team? • Disrupt team chemistry • Sabotage project (hidden agenda) • Cause ill will and negative feelings (resentment) • Delay project for team’s goal • Communication issues (misunderstandings)

10. Non-Player Personality • How do you manage a non-team player? • Find what makes them tick (talents) • Ask open-ended questions; wait for a response • Encourage participation • Emphasize collaboration is expected • Allow for some independent task to further team’s goal/project; successful & productive • Don’t make demands for quick actions; make compromises • Reassure and support their decisions

11. Wrap up • Clip #2