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Emergency Codes in Two-Way Radio Communication

Understand the importance of emergency codes in two-way radio communication to prevent panic and ensure effective response in incidents. Learn steps for responding to fire alarms, alerting guests during evacuations, and handling emergency calls as a PBX operator.

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Emergency Codes in Two-Way Radio Communication

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Presentation Transcript

  1. Chapter 8, Section 4

  2. Why are emergency codes used when communication over two-way radios? • To avoid panic among private citizens who may have overheard the transmission on their cellular telephones, televisions, or other electrical equipment

  3. Steps for Responding to Fire or Smoke Alarms • Remain calm. • Print out an occupancy report. • Receive further information from security or management. • Reassure guests that the situation is under investigation. • Provide the fire captain a copy of the occupancy report. • Assist the fire captain in signing out the master keys.

  4. Remember, until the emergency has been addressed, do not answer other lines.

  5. During a bomb threat, avoid communicating via walkie-talkies.

  6. PBX operators communicate weather emergencies to …. • Security • Engineering • Management • Guests

  7. Tips for Alerting Guests of an Evacuation • Ask for cooperation • Avoid discussions • Note guest absence or resistance on the occupancy report • If necessary, interrupt a guest’s call • Note guest answers and responses on the occupancy report • Highlight names called on the occupancy report • Refrain from connecting outside calls to guestrooms

  8. Which type of call would a PBX operator keep on the line? • Threatening call • Obscene call • Prank call

  9. Section 8.4 Quiz • PBX operators transmit _____ codes to police, firefighters, and other officials during an emergency event. • PBX operators should record the details of a prank phone call in the front office ____ and report the matter to management.

  10. Section 8.4 Quiz 3. When the need arises to evacuate a property, what floor should be evacuated first? • The floor just above where the emergency is happening • The floor on which the emergency is happening. • The floor just below where the emergency is happening.

  11. Section 8.4 Quiz 4. How much information should PBX operators give guests when using the public address system to evacuate a property? • No information • All information they know • Only what is required

  12. Section 8.4 Quiz 5. Suppose a PBX operator receives an emergency call. The emergency involves someone other than the caller who is injured. What should the PBX operator tell the caller? • To take the injured person to the nearest hospital • To call 911 or the local emergency number • To remain with the injured person until help arrives

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