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SMART FAIL

SMART FAIL. Don’t waste your mistakes!. The problem…. . Too many times the same mistakes are repeated in the public sector. There is no easy way to share “lessons learned” Discussing FAILURE is risky and not actively encouraged in APS culture

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SMART FAIL

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  1. SMART FAIL Don’t waste your mistakes!

  2. The problem…. • Too many times the same mistakes are repeated in the public sector. • There is no easy way to share “lessons learned” • Discussing FAILURE is risky and not actively encouraged in APS culture • Inexperienced staff have a lot to gain from “lessons learned”

  3. Our solution • A knowledge management website that’s only available to public servants [endorsed by a PMC chaired Department Heads Committee and available through the APSC.gov.au website] • Staff can upload their “lessons learned” as video, diagram, animation, text, sound recording

  4. Precedents • US Army Center for Lessons Learned • FailCon (Sydney June 2012) • User generated content on video sites like YouTube, Vimeo • Voting / most viewed • Tag cloud navigation (eg. Flickr)

  5. Typical contributor – lessons learned • Middle manager / senior staffer in a govt department • Has experienced frustration with a project that failed • Wants to make sure the mistakes don’t happen again • Wants to contribute to mentoring new and junior colleagues Picture credit: CC MyTudot

  6. Typical user – I need help! • New / inexperienced staffer in a govt department • Has a new project to work on • Doesn’t want to reinvent the wheel • Doesn’t know what has been tried before Picture credit: CC Victor1558

  7. LOGO Australian Government SMART FAIL HALL OF FAIL TEA ROOM TV SHARE A STORY Project: Business Biz Stake holders: Small business owners in ACT Factors: community consultation, grant program design, funding administration Don’t waste your mistakes! • Added: 2 years ago • From:  James7181 • Views: 4792

  8. Tea Room TV Picture credit: Gadget guy / Belkin

  9. Easy survey input form to share “lessons learned”

  10. Engagement • Push out to target audience via TEA ROOM TV (iPad installed on refrigerators in tea rooms, screening random clips from the database) • Competition: most viewed, most commented, most useful, inter-departmental challenges • HALL OF FAIL awards (user voting)

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