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Favorite Six Sigma Tool

Favorite Six Sigma Tool

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Favorite Six Sigma Tool

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  1. Favorite Six Sigma Tool APICS - Florida West Coast SME - Florida Suncoast Debra Hansford, CPIM, CIRM, CSCP

  2. Welcome! 2

  3. Objective As a group, we will conduct a five why session and discuss business situations when this may be helpful. Addition to our toolbox! 3

  4. Survey 1 Black belts? 4

  5. Survey 2 Six-Sigma so who brought calculators tonight? 5

  6. Complicated Equations 6

  7. Definition of Six Sigma A methodology that furnishes tools for the improvement of business processes. The intent is to decrease process variation and improve product quality. source: www.apics.org 7

  8. Six-Sigma Tools to ID Variation Fishbone Cause and effect matrix Pareto charts 5 Why 8

  9. Why Five Whys Yes, this is actually a six sigma tool that you don't need to have a calculator and memorize formulas! 9

  10. Why Do Kids Ask Why? Something different caught their eye! 10

  11. Why Do Kids Ask Why? What do you see? 11

  12. Possible Answers • Two types of clouds – cirrus and cumulus • High level cloud – up to 7 miles • Multilevel – 1 to 4 miles • Formed by ice crystals Do they care? 12

  13. What Do We Know? Warm day and tomorrow will be the same unless another type of cloud forms. Next day… test your theory! 13

  14. What Happened? Preparation and observation! They were involved … WIIFT We earned their trust! 14

  15. How Does Apply to Our Business? 15

  16. ID a Six-Sigma “Opportunity” Improve business process Reduce variation Team effort 16

  17. Variation “ … thinking about a potential cause down to the root level.” source: Lean Six Sigma Toolbook, by George, Rowlands, Price, Maxey 17

  18. Root Characteristics Not easy to identify Underground Dirty Easy to ignore May spread 18

  19. How Do You Know You Found It? • Controllable activity • Cause and effect • Test 19

  20. Tips • Understand the difference in the what and the how • Keep digging • Listen 20

  21. Case Study 21

  22. Case Study Summary • Controllable activity 2. Cause and effect 3. Tested Preparation and observation! They were involved … WIIFT We earned their trust! 22

  23. Group Five Why 23

  24. 24

  25. Your Business Situations Quality Processes Inventory accuracy Supplier performance Other ideas? 25

  26. Objective As a group, we will conduct a five why session and discuss business situations when this may be helpful. Addition to our toolbox! 26

  27. Thank – You! Has the seed been planted for you to start digging? Debra@PreCrest.com 27