Gartner G-Cloud Service Definition

1. Gartner G-Cloud Service Definition Consulting for Cloud: Gartner Project and Portfolio Management — Cloud Transformation Readiness Assessment (“Green Field Site”) For further information on Gartner support for Cloud initiatives visit: • http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. Gartner Service Definition —Cloud Transformation Readiness Assessment (“Green Field Site”) Key Benefits • Independent validation that: • The cloud transformation project/programme has the appropriate executive buy-in, support and commitment up-front. • The cloud project/programme is set on the right path to deliver on time, to budget, to specification and to deliver the identified benefits. • Any new software and process acquisitions; designs and implementations can be planned for from a state of minimised delivery risk. • The appropriate conditions are in place to develop a culture of ongoing information exchange with the Cloud Service Provider throughout the transformation initiative, to minimise project/programme disruptions. • The level of process change required and the organisation’s capability to support that change is clearly understood by all relevant stakeholders. • Official governance and decision-making structures are in place to support the project/programme implementation. Service Description Gartner will independently assess the client’s readiness to commence a cloud transformation project or programme, ensuring the client stakeholders have an accurate picture of the organisation’s and the project/programme team’s readiness by: • Identifying the strengths and weaknesses in the organisation's decision making, project/programme implementation, governance, and organisational change management capabilities. • Identifying and mitigating against the major risks prior to the start of the cloud transformation project/programme. • Providing recommendations to improve the opportunity for the cloud transformation’s success. • Establishing a baseline for measuring the quality of project deliverables. Price • Gartner will charge a firm fixed price of £34,159 excl. VAT, incl. all expenses for this service. Key Deliverables • Readiness assessment report that provides: • Overall readiness conclusions and Executive Summary describing key risks and prioritised recommendations. • Detailed readiness findings and actionable recommendations to ensure successful project/programme start up, and inclusion of risk mitigation steps into project/programme plan. • Supporting analysis, research, frameworks, and other relevant work products. • Final presentation to executive stakeholders.

3. Gartner Service Definition —Cloud Transformation Readiness Assessment (“Green Field Site”) Gartner Project Team Roles • Project Approach • Week 0: Project initiation and kick off • Week 1: Assess cloud transformation readiness • Review cloud transformation status, structure, risks and stakeholders and schedule interviews • Request and review documents to be reviewed • Conduct interviews with key stakeholders, review appropriate deliverables and capture findings (up to ten over three calendar days) • Week 2: Develop cloud transformation readiness report • Document cloud transformation readiness findings and actionable recommendations, prioritising the latter • Week 3: Finalise and present readiness assessment report • Develop overall cloud transformation readiness conclusions and summary report • Present report to keystakeholders Project Schedule • Gartner anticipates completion of this engagement within 3 weeks • Client Project Team Roles • Project Sponsor • Project Manager • Key business and IT stakeholders • Project Benefits • Independent validation that: • The cloud transformation project/programme has the appropriate executive buy-in, support and commitment up-front. • The cloud project/programme is set on the right path to deliver on time, to budget, to specification and to deliver the identified benefits. • Any new software and process acquisitions; designs and implementations can be planned for from a state of minimised delivery risk. • The appropriate conditions are in place to develop a culture of ongoing information exchange with the Cloud Service Provider throughout the transformation initiative, to minimise project/programme disruptions. • The level of process change required and the organisation’s capability to support that change is clearly understood by all relevant stakeholders. • Official governance and decision-making structures are in place to support the project/programme implementation.

4. Gartner Service Definition —Cloud Transformation Readiness Assessment (“Green Field Site”) Assumptions • The client will designate a project manager as primary point of contact who will work closely with Gartner as needed and will: (a) approve priorities/task plans/schedules; (b) facilitate scheduling of interviews with personnel; (c) notify Gartner in writing of project issues and assist in their resolution. • Client will review and approve documents within five business days. If no formal approval/rejection is received within that time, the deliverable is considered accepted. • Client personnel will be made available per the schedule agreed in the kickoff meeting. • The due diligence (as‑is) data are reasonably available via interviews and documentation review. • Client provides timely access to personnel to be interviewed. These personnel will be able to answer questions, provide documentation and attend sessions. • Project pricing assumes that Gartner will conduct a maximum of ten stakeholders interviews over a period of three days and that the client will arrange all sessions with the client’s personnel. • All data collection/interviews/workshops will take place via phone or in person as agreed at the project kickoff. • With the exception of meetings and workshops, Gartner work will be performed at Gartner locations. • Offices, phones, printing/copying and Internet access will be available to Gartner at client locations. • Gartner will use Microsoft Office for the production of any engagement documentation • Any requests for additional information and/or deliverables(beyond the details described in this service definition) that are made will be considered a change in scope and will be handled accordingly (see Changes to Scope). This does not apply to clarification questions. Changes to Scope • The scope of the engagement is defined herein. All client requests for changes must be set forth and explained in writing. As soon as practicable, Gartner shall advise of the cost/schedule implications of requested changes and any other necessary details to allow both parties to decide whether to proceed with the requested changes. The parties shall agree in writing upon any requested changes prior to Gartner commencing work. • As used herein, “changes” are defined as work activities or work products not originally planned for or specifically defined by this service definition.

5. Gartner Service Definition —Cloud Transformation Readiness Assessment (“Green Field Site”) Information Assurance • Gartner possesses analysts and consultants with various security clearances, or we will, within reason, acquire those clearances as the client demands. • Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively. Backup Restore and Disaster Recovery • The Gartner service under discussion does not require Gartner to manage or store any critical client data. Therefore, as there is no risk to the client and no break in service that will affect the client experience, there is no applicable policy needed in relation to this specific issue. Data Restoration • No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service. Service Migration • There is no need for a Service Migration plan given the nature of the service under discussion. The client is able to complete and conclude the service without any ongoing process being required for transfer of service or information to an alternative provider or successor. At the conclusion of the service described all deliverables and any supporting information is handed over to the client.

6. Gartner Service Definition —Cloud Transformation Readiness Assessment (“Green Field Site”) Onboarding • Gartner does not offer onboarding services, however, Gartner will hold a kickoff meeting with the client to ensure understanding of the engagement objectives, scope, schedule, and milestones, roles, responsibilities and required resources for Gartner and the client. Gartner will also discuss anticipated risks and mitigation plans, based on lessons learned from past experience. Gartner will gather any relevant background material from the client. Offboarding • Gartner does not offer offboarding services, however, Gartner will close down the engagement , upon conclusion, ensuring all necessary skills and information are transferred appropriately and in a timely manner to the client.

7. Gartner Service Definition —Cloud Transformation Readiness Assessment (“Green Field Site”) Pricing • Gartner will charge a firm fixed price of £34,159 excl. VAT, incl. all expenses for this service. Ordering and Invoicing Process • Gartner will bill for 100% of the professional fees at contract signing. • All invoices are payable net 30 days from date of invoice. While Gartner does not itemise billing for professional services, Gartner agrees and will comply with any reasonable requests for records substantiating our invoices. Financial Recompense Model • In the event that a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement. Termination Terms (by Consumer / by the Supplier) • Services may be terminated without cause by the Customer on at least thirty (30) Working Days’ notice.

8. Gartner Service Definition —Cloud Transformation Readiness Assessment (“Green Field Site”) Service Management • This is not applicable to this service. The service will be managed as described under the Statement of Work component of this Service Definition. Service Constraints • This is not applicable to this service. Service Levels • This is not applicable to this service.

9. Gartner Service Definition —Cloud Transformation Readiness Assessment (“Green Field Site”) Training • This is not applicable to this service. At the start of the engagement Gartner will confirm the readiness categories to be assessed. Trial Service • Gartner does not offer a trial service option in relation to this service. Consumer Responsibilities • Provision of the necessary resources, systems and documentation for review • Responsible for managing logistics on client’s site for the duration of the engagement • Assign a client Project Manager to work as a single point contact between the Gartner team and the client on this engagement • Identify the right people for the interviews/ workshops, schedule and communicate the intent of the engagement. Interviews will be scheduled to occur during week 1 of the engagement. • Provide facilities for workshops and Gartner Work Space • Collate and send all relevant data prior to meetings • Ensure attendance at kickoff meeting and any subsequent interviews and meetings by Project Sponsor, Project Manager and other key stakeholders, as determined prior, during and post kickoff Technical Requirements • Gartner will require access to: • Any information requested (some may be potentially sensitive) regarding the cloud transformation initiative electronically and /or in paper format • Cloud Service Provider information electronically and/or in paper format